Deliver Exceptional Service Every Time
Businesses today cannot exist without good customer service. However, to thrive, you need to go beyond good and exceed your customers' expectations with consistently exceptional service. But is your staff equipped with the right tools and skills to deliver exceptional customer service? Do they have the confidence and knowledge to handle complaints? Can they communicate and listen effectively to uncover the customers' true needs?
The MAGIC® (Make A Great Impression on the Customer) of Customer Relations training program focuses on developing your staffs' customer service skills to provide exceptional service in everything they do. With The MAGIC of Customer Relations, your team will now have the knowledge and tools to deliver consistent service and handle complaints with confidence and professionalism.
Course Objective
The MAGIC of Customer Relations is an interactive session designed to help your staff meet and exceed customers' expectations by following a simple, yet powerful model allowing them to Make A Great Impression on the Customer every time.
Who Should Attend
This program is designed for any associate with direct customer contact (internal or external). It can be tailored for phone or face-to-face interactions.
Benefits of MAGIC Customer Relations
Make measurably better impressions on customers
Create a customer focused culture that builds relationships to increase satisfaction and loyalty Provide consistent, exceptional service Manage difficult and challenging situations in a professional manner Increase job satisfaction with greater employee confidence and reduced stressYou Will Learn How To
- Apply The 33 Points of MAGIC to measure, improve and set standards for service quality
- Generate a lasting impression over the phone and face-to-face
- Utilize the Five MAGIC Steps for handling complaints and difficult situations
- Communicate effectively and recognize the different communication styles
- Identify the four levels of interpersonal communication
- Build relationships through listening and understanding needs
Program Details
Two-day delivery, which can be broken up into half-day modules to suit audience needs
Facilitator led Highly interactive using realistic case studies and in class skill practices Immediate, individual critique with feedback for improvementTo bring The MAGIC of Customer Relations to your company, contact us.