For twenty-five years, Communico has helped organizations build and sustain MAGIC
® Service Culture Initiatives. Through our experience and research we have developed the four-stage MAGIC Service Model.
These stages include:
- Assessment
- Alignment
- MAGIC Training and Development
- Reinforcement
(Click on the picture to view a larger image.)
Activities in each of the four stages are integral to building and sustaining a culture that inspires exceptional customer service.
Next Page: Stage 1 - Assessment