At Communico, our customer service training and consulting services help organizations deliver higher levels of service to internal and external customers. Whether you want to...- Improve the skills of your customer service staff both on the phone and in the field
- Develop and reinforce customer service standards
- Deliver consistently exceptional service throughout your organization
- Implement a culture change
- Improve the employee and customer experience
Communico can help.
Customer Service Training and Consulting Services
We offer training programs and consulting to improve your associates' ability to provide exceptional customer service in all face-to-face and phone interactions. Services are delivered in these core areas:
Tailored to Meet Your Needs
We are committed, through our training and consulting services, to delighting our clients by carefully tailoring each project to their specific needs. Our customer service consulting team will come into your organization to assess your specific needs and create job-specific skill practices and exercises to ensure that content is immediately practical and relevant.
In our MAGIC™ training programs, associates apply new skills to realistic scenarios they face, on the phone or in the field, every day. Skills are immediately transferable so associates can use them the next day.
Reinforcement Ensures Success
Our customer service services do not end once the program ends. We provide consulting tools, modules, and programs to reinforce and extend the soft-skills training impact. We also offer MAGIC™ Workouts, an interactive e-learning tool that increases the quality and consistency of all customer service interactions.
Measurable Results that Matter
How will you know if the training has made an impact? It's easy with MAGIC. Many of our clients incorporate our measurement tool, The 33 Points of MAGIC, which measures the quality of a customer contact and allows associates to measure their progress. Participants learn that certain behaviors lower the customer's perception of service. With MAGIC, they can move from a score of 18 (indifferent impression) to 30 (exceptional impression) in just two days.
Certification Available to Build Internal Capability
If you have facilitators in your organization, certification is a very cost-effective option. Comprehensive certification programs are available for many of our courses. We take certification seriously – participants need to demonstrate a strong understanding of content as well as the ability to facilitate each program effectively. This ensures the quality and impact you expect.