The organization, having begun to move from an old sense of current reality to a more aligned commitment to exceptional service, is ready to receive and support MAGIC™ training programs.

To ensure that the programs achieve your business goals, prior to scheduling your first class, a number of activities need to occur. The first in this stage is to decide which programs you are offering to which groups. You can pick from the following courses:

• The MAGIC of Customer Relations (Phone and/or Face-to-Face)
• The MAGIC of Email Writing
• The MAGIC of Relationship Selling
• The MAGIC of Collections or Default Negotiations
• MAGIC for Management
• Taste of MAGIC

Communico can deliver each program or we can certify your facilitators to deliver it. Click on the program titles for course descriptions.   

As you plan for the classes we can help you with each of the following:

• Measuring program results
• Customizing MAGIC programs 
• Identifying MAGIC program formats and logistics
• Preparing employees for MAGIC training and reinforcement
• Preparing facilitators to work effectively within your employees' context

• Contracting with senior leadership to speak in your classes

Next Page: Stage 4 - Reinforcement