Measuring Service Culture: How to Measure What Matters

Presented Tuesday, July 17, 2018

2:00 - 2:40 p.m. Eastern Standard Time

Presenters:  Mary Esser, VP, and Tom Larkin, CEO & Pres.; Communico Ltd.
Special Guest:  Bruce Belfiore, CEO of Benchmark Portal                                


Before and After
Before and After
Just one "tragic" contact can influence your customers' perception of your company (and their buying decisions). Listen to the difference MAGIC® can make.