To ensure that the programs achieve your business goals, prior to scheduling your first class, a number of activities need to occur. The first in this stage is to decide which programs you are offering to which groups. You can pick from the following courses:
The MAGIC of Customer Relations (Phone and/or Face-to-Face)
MAGIC Email Writing
The MAGIC of Relationship Selling
The MAGIC of Collections or Default Negotiations
MAGIC for Management
Taste of MAGIC
As you plan for the classes we can help you with each of the following:
Measuring program results
Customizing MAGIC programs
Identifying MAGIC program formats and logistics
Preparing employees for MAGIC training and reinforcement
Preparing facilitators to work effectively within your employees' context
Contracting with senior leadership to speak in your classes