Through your Assessment and Alignment processes you have begun to create the ideal climate for enhancing service excellence. Now, surround your people with a culture that reinforces MAGIC®
and assures that the skills and attitudes they have learned will be sustained. Communico can work with you to answer the following questions to help you sustain a MAGIC Service Culture.
What reward and recognition systems will you provide?
How will you ensure that you are rewarding the right behaviors and attitudes?
How will you measure your service standard levels?
How will you coach to your service standards?
How will you ensure that the coaching is developmentally focused versus evaluative or punitive?
Will you offer the MAGIC Coach Program to develop your coaches?
Will you offer quality assessment calibration sessions to your coaches?
How will you continually adjust and align your departments' systems and processes with your service vision, values, and standards?
How will inter-departmental barriers to exceptional service be addressed?
Each of the four stages of a MAGIC Service Culture Initiative is integral to sustaining a culture of exceptional service. We recognize that each organization is at a different point in their development. We would be happy to partner with you to design an intervention that would address your specific goals and objectives.
Go back to Stage 3: MAGIC Training & Development
Contact us for a free assessment of your MAGIC Service Culture.