Create a Culture of Exceptional Service!

Develop the skills and attitudes to provide exceptional service, over
the phone or face-to-face.
Length of course: 2 days; flexible
Class size: 6-10
Sustain your training investment by helping supervisors and managers coach their associates to consistently model MAGIC® attitudes and behaviors.
Length of course: 2 days
Class size: 1-9
Establish the foundation for your MAGIC Service Culture training initiative and prepare Champions to support it.
Length of course: 1/2 - 2 days
Class size: 6-24
Build resident capability to deliver MAGIC training in a cost-effective way throughout your entire enterprise.
Length of course: 2-4
Class size: 1-6
Develop managers and help them model MAGIC with employees at all levels.
Length of course: 1-2 days
Class size: 8-15
Write clear, customer-focused emails that get results and Make a Great Impression on your Customer.
Length of course: 1 day
Class size: 6-12
Increase your revenue per customer while enhancing relationships.
Length of course: 1-2 days
Class size: 10
Improve confidence and effectiveness in collections.
Length of course: 2 days
Class size: 6-10
Enhance your ability and confidence when dealing with difficult situations.
Length of course: 1/2 day
Class size: 4-10
Renew your MAGIC certification skills and update your awareness of new content if needed.
Length of course: 1 day
Class size: 1-2
Increase awareness of MAGIC attitudes and skills.
Length of course: 1/2 - 1 day
Class size: 5-25
Improve your associates' face-to-face service skills
Length of course: 1-2 days
Class size: 10
Train supervisors/managers to coach in a way that builds performance and relationships.
Length of course: 2 days
Class size: 6-8
Learn specific attitudes and communication skills needed to present a message with professionalism and grace.
Length of course: 1-2 days
Class size: 6-8
Learn how to get your message across quickly and clearly, making a positive impression that gets results.
Length of course: 1-2 days
Class size: 10-12
Develop reading skills for the digital age. Increase your pace with measurably better comprehension.
Length of course: 1-2 days
Class size: 8-15
Increase your self-awareness, tap into your strengths and become the communicator you want to be.
Length of course: Customized
Class size: 1
Develop a concrete vision for yourself and explore how to lead in a way that others would willingly follow you.
Length of course: 4 days
Class size: 6-8
Increase your self-awareness and enhance the skills and vision you need to work productively with associates and customers.
Length of course: Customized
Class size: 1
Assess your attitude, skills and knowledge with this comprehensive approach to your leadership development.
Length of course: Customized
Class size: 1

Communico's MAGIC® program and facilitators will show you how

MAGIC stands for Make A Great Impression on the Customer.

MAGIC integrates Assessment, Service Training, and Coaching and Consulting Services to form a one-of-a-kind, systematic path to Service Culture Effectiveness.

MAGIC:

  • Engages employees and customers
  • Raises self-awareness
  • Builds critical communication and influence skills
  • Elevates empathy and respect
  • Ensures consistently exceptional service
  • Delivers sustained, extraordinary results
  • Creates legendary service

Get your team into action right away: Deliver business impact on Day One

People learn by doing. That’s why we designed MAGIC as a hand-on, relevant simulation-based, experiential learning approach. It's extremely participatory, challenging, and fun. Right on day one, your team will:

  • Learn and apply new skills to scenarios they face every day

  • Improve their interactions whether on the phone, email, chat, text, or face-to-face 

  • Instantly hear the MAGIC difference in their communications

  • Recognize how their new skills can immediately transfer to their roles

  • Conquer even their most challenging and emotionally charged interpersonal situations.

Maintain the momentum: Keep your team's customer service skills sharp

Reinforcement ensures behavior change. Once your team is working at peak service performance, you'll want to keep the MAGIC going.

In addition to on-site sessions, MAGIC provides you with MAGIC Workouts – free online, interactive reinforcement tools to keep the learning fresh, and the consistency of exceptional, measurable interactions.

We are here to help you deliver uniform service from multiple location throughout the country, and around the world. That is vital to us – that is our mission!

MAGIC is focused on you: We'll shape your program to support your service goals

Your service needs are unique to your business and service goals. We built MAGIC to be structured and flexible at the same time. Our team will assess your specific needs and create job -specific skill practices and exercises to ensure the content is immediately practical and relevant. Your employees will hear themselves on recordings to motivate their performance and increase their effectiveness.

When you harness MAGIC, you'll experience a shift. You'll see it in your associates, and hear it from your customers. And, experience it in your bottom line.

Sample transformations we are able to facilitate for our clients:

  • Increased courtesy rating to 98%
  • Improved average collection amount
  • Won consecutive DALBAR awards
  • Achieved top quartile service level
  • Recognized as a Top Call Center in North America: Three Years in a Row
  • 10% improvement in call time
  • Lower % of escalation calls
  • Decreased handle time in escalation group by 218 seconds

Testimonials



Contact us to discuss how we can help you.

Before and After
Before and After
Just one "tragic" contact can influence your customers' perception of your company (and their buying decisions). Listen to the difference MAGIC® can make.
Testimonials