MAGIC® Insights
Inspiring Exceptional Service Cultures
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stands for Make A Great Impression on the Customer.
Helping You Create a Great Customer Experience

In This Issue

Setting Goals with your Not-to-do List

Learn why Warren Buffet uses a surprising three-step goal-setting process

The 5 Keys to Forming Any Habit
Four Reasons Why Good Posture is a Best Practice
Another Fun Reinforcement Puzzle - #25

About Us
Communico helps organizations build and sustain exceptional service cultures. With our MAGIC® system of training and consulting services, we collaborate with you to measurably improve your customer and employee experiences.

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Letter from the Editor

Have you ever found yourself filled with kindness and compassion, and wanting to do something selfless? There may not have even been a moment that inspired these feelings. They may have come from deep inside you, compelling you to take positive action for the greater good.

Alfred James, author of Pocket Mindfulness, noted that this feeling “stirs when we let go of the daily striving and reunify the mind with the one interdependent consciousness binding us all together.” And in that moment, “we want to help, to understand, to appreciate, to listen, to show love.”

This intention takes just a second to rise within us, and just a second for us to act upon it and make a difference. But, sometimes life happens; we get distracted by our daily tasks and accountabilities. And then, our best intentions fade away, and we miss that moment or opportunity, usually unintentionally.

But, if we act on these good intentions, no matter how small, we could make a meaningful difference. Our acts of kindness may not only raise our appreciation of each other, but also increase our belief in ourselves.

To remind himself (and the rest of us) to turn our intentions into realities, James wrote the passage below.  It’s about the power of changing the world in “just one second” through a small act of kindness or appreciation. 

Just a Second by Alfred James
  • It only takes a second to call on another, your neighbor, your friend, your sister, your brother.

  • It only takes a second to make someone smile, to offer your kindness, your friendship and stay just a while.

  • It only takes a second to say that you’re sorry, for causing that hurt, that pain, that worry.

  • It only takes a second to make a small change, to offer a hand or ask someone’s name.

  • It only takes a second to make someone’s day, to say you look great or simply say “hey.”

  • It only takes a second to open your mind, to show some compassion and stop being blind.

  • It only takes a second to turn darkness to light, to see with your heart and do what feels right.

My hope is that this will inspire you to do the same.
Setting Goals with your Not-to-do List
As we strive to accomplish more and more, our to-do list grows and grows. Eventually, we reach a point where we feel stuck or frustrated. Warren Buffet uses a unique goal-setting process and a “Not To Do List”.  

Read on to discover how this system can help you improve your progress and results.
Five Keys to Form Any Habit
Many of us struggle with our habits—sticking to them and staying motivated. However, to change our habits is to change our lives. According to Leo Babauta, creator of Zen Habits, the process is simpler than most people realize. Simple, but not easy.  

Read on to learn five keys to get unstuck and move forward. 
Four Reasons Why Good Posture is a Best Practice
We all know the feeling. We hunch over our computers and tighten the muscles in our necks, shoulders and backs. The more stressed we are, the more we hunch and constrict, which can lead to headaches and joint pain.

Read on to learn four benefits of good posture and why it is a best practice. 
Reinforcement Puzzle #25
Try your hand at Word Scrambles, Crossword Puzzles, Logic Games and more. Use them to support your training, stimulate thinking and reinforce MAGIC principles. Fill them out on your own, or use them for a lively team challenge.

If you'd like to test your knowledge and puzzle prowess, click here to view the latest puzzle.