MAGIC® Insights
Inspiring Exceptional Service Cultures
Jun2017:Vol17Iss3
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stands for Make A Great Impression on the Customer.
Helping You Create a Great Customer Experience

In This Issue

Letter from the Editor

Stop Dwelling on the Negative: Seven Ways to Practice Self-Care​
 
Why We Procrastinate and Nine Ways to Kick the Habit 
 
Coaching According to Alex
 
Another Fun Reinforcement Puzzle - #23
 

About Us
Communico helps organizations build and sustain exceptional service cultures. With our MAGIC® system of training and consulting services, we collaborate with you to measurably improve your customer and employee experiences.
 

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Letter from the Editor

I recently read an article about U.S. Supreme Court Justice Ruth Bader Ginsburg, and am now a fan. It has nothing to do with her politics. It's clear that Ginsburg is not only dedicated to her job; she's also committed to a healthy lifestyle and a higher goal.

When asked, "Who is the most important person in your life?", the 83 year-old Ginsburg responded, "My personal trainer." According to Ben Schreckinger, a reporter at POLITICO, that trainer is Bryant Johnson. He helps run the District courthouse and serves as a Sergeant First Class in the Army Reserves. He too, is serious about his job and is, therefore, committed to her health.  His clients include other Supreme Court Justices, Stephen Breyer and Elena Kagan, as well as several appeals court judges.

Schreckinger noted that we may know a lot about the Justices' ideology flexibility, but not a lot about the Justices' physical flexibility. So, he set out to investigate Ginsburg's workout. He thought it would be "patty cake," but to his surprise, it was much harder than he expected.  

It turns out that Justice Ginsburg has incredible stamina. She starts her strength exercises with bench presses, and usually lifts about 70 pounds (I don't think she weighs much more than that!). Then, she does leg curls and presses, chest flies and pull-downs, all on machines, and stretches the muscles being exercised between sets. 

In addition, she maintains a positive attitude, even when facing difficult situations. Keep in mind that she graduated from law school as one of only nine women in a class of over 400. She confronted discrimination, fought for equality and set new professional precedents for women. And, when she was battling cancer, she stated confidently, "I'm going to surmount this."  

But what makes a meaningful life for U.S. Supreme Court Justice Ruth Bader Ginsburg? "To put it simply, it means doing something outside yourself." And when asked how she would like to be remembered 100 years from now, she replied, "That I worked as hard as I could to the best of my ability—to do the job right." That's a goal we can all aspire to achieve. 
 

Stop Dwelling on the Negative: Seven Ways to Practice Self-Care
How can we be successful if we’re depleted by work demands, deadlines and stress? How do we stop dwelling on negatives and start focusing on what or who is most important—YOU. 

Read on to discover seven ways to take better care of yourself.
Why We Procrastinate and Nine Ways to Kick the Habit
Many of us have avoided things we know we “should” or “need” to do. Human beings have been procrastinating for centuries. We tell ourselves not to repeat those unproductive behaviors, but we do them anyway. It is human nature; however, we can change by adopting nine new habits. 

Read on to learn how.
Coaching According to Alex
Alex arrived on earth as an athlete. His commitment to excellence and continuous improvement, as well as his winning spirit, were evident from the start. But, he demonstrated other abilities, and taught many of us a thing (or two) about coaching.

Read on to learn four coaching principles we can learn from his experience and the impact they make. 
Reinforcement Puzzle #23
Try your hand at Word Scrambles, Crossword Puzzles, Logic Games and more. Use them to support your training, stimulate thinking and reinforce MAGIC® principles. Fill them out on your own, or use them for a lively team challenge.

If you'd like to test your knowledge and puzzle prowess, click here to view the latest puzzle.