MAGIC® Insights
Inspiring Exceptional Service Cultures
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stands for Make A Great Impression on the Customer.
Helping You Create a Great Customer Experience

In This Issue

Letter From The Editor
Never Stop Learning: Eight Ways to Ignite and Sustain the Passion
Think Outside the Box
Are We Talking the Same Language? 10 Global Idioms and their Meanings
Another Fun Reinforcement Puzzle

About Us
Communico helps organizations build and sustain exceptional service cultures. With our MAGIC® system of training and consulting services, we collaborate with you to measurably improve your customer and employee experiences.

To download a free chapter of our book, How to Talk to Customers, and learn more, click here.
MAGIC is a registered trademark of Communico Ltd.

Letter from the Editor

2016 is right around the corner. Are your goals defined? Is your plan in place? Or, are you leaving room to be surprised?

To surprise means to "fill with sudden wonder or disbelief as being unanticipated or out of the ordinary." When we were little, we loved being surprised. We never tired of playing "Peekaboo"; watching something mysteriously disappear from view and then suddenly reappear, like magic! Though over the years, the "magic" has probably faded. We may be more complacent, or even discouraged, given trials and tribulations along the way. It's easy to get stuck, especially if our inner critic takes hold. 

Most of us have internalized some form of inner critic, and it is doing its best to prevent our best self from shining through. According to Ralph Waldo Emerson, "We are what we think about all day long." Sometimes that voice seems to be constantly nagging at us for not being good enough, smart enough or pretty/handsome enough. Imagine the impact if we let that pesky voice take over our thoughts and influence our actions.

To set yourself up for success in 2016, I suggest you tame that criticizer inside you. Stop listening to those voices, and refuse to heed that faultfinder inside your head aiming to get in the way. Let go of expectations from the world around you. Instead, do what you need to do to have your plan clearly articulated and in place, and to feel good about the possibilities. 

Most importantly, be open to what the new year may bring and how it comes to life; after all, something unanticipated or out of the ordinary may come your way. As Mary Oliver, Pulitzer Prize winning poet once said: "Keep some room in your heart for the unimaginable."

Inspiration and discoveries can be found everywhere; there are more opportunities available in each moment than we may realize. We just need to be receptive to the possibilities.

Reif Larsen, author of The Selected Works of T.S. Spivet, reiterated this simple yet relevant message during a commencement speech at his alma mater, Milton High School:  "We like plans. But don't plan too hard. Leave room to be surprised."

So, tame that inner critic, take decisive action every day and then open up to life's surprises. As Joseph Campbell said, "We must be willing to let go of the life we have planned, so as to have the life that is waiting for us."


Never Stop Learning: Eight Ways to Ignite and Sustain the Passion
A mindset that stays fluid facilitates personal growth. Learners who are willing to open their minds and augment their skillsets will be poised for success.

Read on to discover how to foster this desire to learn and push boundaries so you never stop growing.
Think Outside the Box
"Think outside the box" is advice you often hear. But what do you do if you're stuck in the box or a routine? How many times have you said "I don't do that," or "That's not me"?

Read on to explore the benefits of spontaneous decisions and going outside your comfort zone.
Are We Talking the Same Language? 10 Global Idioms and their Meanings
What we say has an impact on how our readers and listeners feel.  Every language has its own collection of wise sayings that are unique to its country or culture.

Read on to discover surprising and humorous adages from around the world and what they really mean.
Reinforcement Puzzle #15
Try your hand at Word Scrambles, Crossword Puzzles, Logic Games and more. Use them to support your training, stimulate thinking and reinforce MAGIC principles. Fill them out on your own, or use them for a lively team challenge.

If you'd like to test your knowledge and puzzle prowess, click here to view the latest puzzle.