MAGIC® Insights
Inspiring Exceptional Service Cultures
Apr2017:Vol17Iss2
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stands for Make A Great Impression on the Customer.
Helping You Create a Great Customer Experience

In This Issue

Letter from the Editor

Six Ways to Practice Mindfulness and Realize Six Significant Benefits​
 
Finding Silver Linings: Four Steps to Achieving a Healthy and Balanced Life
 
Piecing Together 10 Life Lessons from a 1000-piece Jigsaw Puzzle
 
 
Another Fun Reinforcement Puzzle - #22

About Us
Communico helps organizations build and sustain exceptional service cultures. With our MAGIC® system of training and consulting services, we collaborate with you to measurably improve your customer and employee experiences.
 

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Letter from the Editor

As you may have surmised after reading my articles over the years, I like to write. It allows me to explore new topics and different perspectives. Even though I enjoy the process, sometimes my inner critic rears its ugly head. It reveals what I believe about myself and how I can get in my own way. I’m well aware that I can challenge that voice, but it is not easy for me, or for many of us.  

Kerry Ann Rockquemore, PhD, and President of the National Center for Faculty Development & Diversity, offers two ways to tame that critic:

  1. Record your negative messages. Keep post-it notes by your keyboard and write down the messages your inner critic tosses out so freely. Do this for a week and you will have your critic’s full script. Seeing the data will enable you to identify your patterns and question the messages by asking: Are they true? Or, are they simply a repetitious and exaggerated statement of my fears/concerns? 

  2. Picture your inner critic as a person. Aim to empathize with him/her and learn to challenge his/her thinking. Then, tell him/her to leave when she’s not welcome, or to be quiet, stop lying, and take his/her fear-mongering elsewhere. 

Mark McGinnes, author of Make Your Mark, recommends proclaiming that our inner critic is not the enemy. For example, you could say, “S/he is just an over-zealous friend who’s delivering criticism too forcefully and without considering my feelings.” 

Discoveries and inspiration can be found everywhere; we just need to be open to the possibilities and kind to ourselves. So, commit to your goals and take decisive action. By doing so, you’ll care less about what others think of you, and more about what you think of yourself.

“There is nothing either good or bad, but thinking makes it so.”  ~ William Shakespeare


“Always concentrate on how far you’ve come, rather than how far you have left to go.”
~ Unknown 

Six Ways to Practice Mindfulness and Realize Six Significant Benefits
How many times per day are you pulled in different directions? And, how many times did you lose your focus and energy as a result? Mindfulness is maintaining awareness of our thoughts, feelings, and environment. It’s also about managing ourselves in those moments. 

Read on to learn six ways to slow down and appreciate the world around you.
Finding Silver Linings: Four Steps to Achieving a Healthy and Balanced Life
Sir Winston Churchill said, “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” What do you see? Looking on the bright side and focusing on the silver linings of a negative experience has many benefits.  

Read on to learn four steps to find the silver linings in any situation.
Piecing Together 10 Life Lessons from a 1000-Piece Jigsaw Puzzle
Many of us care about repairing the world. But, how many of us take the time to take care of ourselves? A University of Georgia student takes care of herself by completing intricate jigsaw puzzles. 

Read on to discover 10 life lessons she learned from what has proven to be an inspirational hobby.
Reinforcement Puzzle #22
Try your hand at Word Scrambles, Crossword Puzzles, Logic Games and more. Use them to support your training, stimulate thinking and reinforce MAGIC® principles. Fill them out on your own, or use them for a lively team challenge.

If you'd like to test your knowledge and puzzle prowess, click here to view the latest puzzle.