Building and Sustaining a Service Culture

Change Management

Customer/Employee Engagement and Experiences

Customer Service, Communication and Coaching Skills

Four Keys to Releasing Happiness

Improving Service and Sales

Life Lessons from Tragic Moments


Motivation and EmpowermentLife Lessons from Tragic Moments - cont'd.

MAGIC in Action

Motivation and Empowerment

Research on Service/Performance Improvement

Training Tips and Techniques for Facilitators