Helping Organizations Create Exceptional Service Cultures

Create Customer Experiences Resulting in Loyalty, Growth, and Profitability

MAGIC® -
Make A Great Impression on the Customer

MAGIC® of
Customer Relations

This program develops the skills and attitudes to provide exceptional service, over the phone or face-to-face.

MAGIC®
Leadership

This program focuses on leading in a way that inspires others and engages the higher achiever within.

All MAGIC® Programs are available live virtually or in-person and support your organization’s Mission & Values.

MAGIC®
Video-Digital Learning

This platform provides digital education using content-rich videos and audio versions that support your training initiatives for employees, teams, and departments.

MAGIC®
Live Webinars

This is a collection of highly focused,
75 minute webinars designed to help your teams build exceptional service skills as well as enhance your professional skill set.

Communico … A Trusted Partner

  • We believe strong, effective partnerships are a result of building trust through respect and accountability. We partner with clients to inspire, build, and sustain exceptional service cultures to elevate employee and customer experiences.

  • Employees embrace an "everyone is my customer" mindset.

    A clearly stated, shared service vision supports excellence.

    Leaders are service-focused and employees understand the value of the customer experience. 

    Consistent service standards are integrated and continually practiced.

    Training provokes individual growth, confidence and success.

    Processes are systematically measured and improved to support exceptional customer services.

  • Communico also provides consultation, keynote and conference speaking, leadership development, presentation skills and training, certifications and more.

    Contact Us About Our Other Services

David Cleveland, Executive Director of the East Texas Council of Governments, shares his experience with MAGIC®.