 | | | In This Issue | | | | Letter from the Editor | | | | | | | Beltmann Delivers Award-winning Service with Commitment and Creativity | | | | | | | Five Flight or Fight Reactions and What You Can Do to Make them MAGIC | | | | | | | Sum Up Your Vision for 2011 in Six Words | | | | | | | Private Webinars Now Available! | | | | | | | | About Us | | | | Communico helps organizations build and sustain exceptional service cultures. With our MAGIC system of training and consulting services, we collaborate with you to measurably improve your customer and employee experiences.
Download a free chapter of our book, How to Talk to Customers, and learn more at www.howtotalktocustomers.com | | | |  | | | |
Letter from the Editor
I’d like to start our first newsletter of 2011 by saying, “Thank You.” Thank you for your commitment to service and building relationships with customers and employees alike.
I’d also like to take this opportunity to thank you for reading our newsletter! It is comforting to know we are not alone in our passionate quest to make the world a little more MAGIC. And, frankly, we would not be able to spread MAGIC if it were not for you. So, Thank You…again.
I believe we don’t say “thank you” enough, nor do we share or show our appreciation enough. And when we do, do we really mean it? Or is it just a reflex reaction, an obligatory response with little thinking or feeling behind it?
There are many reasons to give thanks besides the obvious reasons we were taught as kids (like, we “have to” because our parents said so). According to a recent article in the Wall Street Journal, research suggests that “an attitude of gratitude can improve psychological, emotional and physical well-being.”
Plus, gratitude brings far more personal benefits than we may realize. Studies over the past decade show that “adults who frequently feel grateful have more energy, more optimism, more social connections and more happiness than those who do not.” Not only that, “they are also less likely to be depressed, envious, greedy or alcoholics. They earn more money, sleep more soundly and have greater resistance to viral infections.” Wow! All the more reason to say those two words and express genuine gratitude a little more often.
It’s clear to me that being thankful is not just for Thanksgiving anymore.
Have you thanked your customers or your employees lately?
Is there someone you would like to thank today?
Thank you for all you do to demonstrate a spirit of service and instill it in others. And, thank you for listening.
| Beltmann Delivers Award-winning Service with Commitment and Creativity | | Beltmann Relocation Group has demonstrated an unwavering commitment to be the most customer-focused company in the moving industry. A corporate-wide service pledge, MAGIC training and creative reinforcement plans have yielded impressive measurable results. Read on to learn their approach and their unique ways to engage associates and sustain exceptional service. | | | Click to continue | | | | Five Flight or Fight Reactions and What You Can Do To Make Them MAGIC | | When on the receiving end of customers' intense "negative emotions," we may react from a "tragic" place. Even seasoned professionals might respond by "taking flight" or "picking a fight." Learn the five distinct tragic reaction patterns that may quickly derail your service interactions, and how to transform them into MAGIC responses. | | | Click to continue | | | | Sum Up Your Vision for 2011 in Six Words | | Ernest Hemingway was challenged to write a complete story using only six words. It is a great time to take this concept and turn it to the future. How would you sum up your vision...in only six words? This exercise can capture our aspirations for 2011 and make us laugh too. | | | Click to continue | | | | Private Webinars Now Available! | Ever been interested in one of our webinars, but couldn't attend due to schedule conflicts?
Have you been looking for an educational piece for a team meeting or lunch and learn?
Would you like to learn about other applications of MAGIC in the comfort of your own office?
Want your team to improve their skills and strengthen relationships in an efficient way?
Then private webinars are for you! Select from our list of seven or share your suggestions. Schedule one for your team today. | | | Click to continue | | | | | | |  Please note: Replies to this email are not monitored. Please direct any inquiries/requests to info@communicoltd.com.
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