Services Overview
MAGIC System Overview
(MAGIC = Make A Great Impression on the Customer)
Customer Service Programs and Coaching
Communication Skills
Leadership Development

Leading With Mastery

One-on-One Leadership Coaching

Leadership Standard 360 Degree Feedback
Consulting


An interactive e-learning tool to increase the quality and consistency of customer service interactions.
Free Trial Product Tour


One-on-One Leadership Coaching
Bring Out the Best in Yourself and Others
Why would anyone choose to follow you? Is every contact you have with associates so appropriate that they want to have another contact with you? Why not find out?

The interpersonal communication climate leaders create greatly impacts the performance of those around them and the perception of customers. Leaders need to exemplify the principles and processes of personal and interpersonal mastery so that they release the potential in their associates.

Course Objective
To help leaders develop increased self-awareness, skills and vision to work productively with associates and customers.

Benefits of One-on-One Leadership Coaching
This one-on-one consulting/coaching is tailored to the needs of each leader. Typically, the format used is as follows:

  • Meet with leader to discuss goals of coaching and process used
  • Conduct 360° interview-style sessions to get feedback on leader — strengths, areas for improvement and overall interpersonal communication climate
  • Analyze and synthesize feedback
  • Give confidential feedback to leader and identify behavioral patterns
  • Identify leader's vision (optional)
  • Develop measurable action plan (optional)
  • Periodic coaching/training over several months (optional)
  • Conduct 360° interviews to measure progress (optional)

You Will Learn How To

  • Increase productivity of leader and associates
  • Improve self-concept and self-management skills
  • Increase customer retention

Program Details
Information gathered in all coaching and interview sessions is completely confidential. A written report is provided for the leader. The coaching model used has a proven track record. It is the same model that is taught in our Leading With Mastery course.

Customized for each client, depending on desire and/or needs, progress made, and time between sessions.

Contact Us for One-on-One Leadership Coaching.

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"MAGIC has had a significant impact on our organization. All of our employees go through the program and they have greatly benefited from it."
 
- Tom Leitzer
Johns Hopkins HealthCare
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