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An interactive e-learning tool to increase the quality and consistency of customer service interactions. | | |  |  | | |  | | | | | | Leadership Standard 360 Degree Feedback | | | | | | | Leaders can be made, so education in leadership competencies is essential when developing a high performance culture. The Leadership Standard™ is a research-based tool that provides specific direction to improve your leadership skills. The process begins by gaining a clear picture of where you stand in relation to proven leadership competencies. Next, you identify what kind of leader you want to be, and what kind of a leader your organization needs you to be. Lastly, you build a leadership development plan with concrete, scheduled activities that will help you get to the level of leadership skills desired. Here are the details of the developmental process the leader goes through: - Leader responds in writing to a leadership case study, relevant to your organization.
- Leader is interviewed and responds to The Leadership Standard Survey (based on the leadership competencies).
- Leader distributes The Leadership Standard Survey to immediate supervisor, peers, and direct reports for rating and comments.
- Communico analyzes the written response to the case study, compiles the survey data and written comments, and writes the report of where the leader stands in relation to the leadership competencies.
- Communico meets with the leader to deliver feedback and written report.
- Leader:
- Analyzes the feedback
- Identifies personal leadership vision
- Identifies the kind of leader the organization needs him/her to be
- Begins action planning
- Identifies an ongoing leadership development coach
- Communico, leader and leader's development coach meet to review analysis and finalize a concrete, measurable leadership development plan.
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| "MAGIC helped me gain new skills and confidence. Anyone who wants to improve their skills when dealing with complaints would benefit from this course." |
- Kate Black
The McKee Group | | | | | | |