Get Your Employees Working to Their Potential
Supervisors and managers need to be able to give direct feedback to associates in a way that encourages exceptional performance. They also need to be able to ask questions and listen effectively to help associates reach their potential.
This program helps participants to coach in a way that builds performance and relationships at the same time.
Course Objective
Participants will be able to:
- Draw out associates to take ownership and accountability for their own problems and solutions
- Practice reflective listening and develop questioning skills to get to the heart of developmental issues
- Balance giving direct feedback and offering support in a way that motivates
- Internalize a 4-step model for setting goals and overcoming obstacles to goals
Who Should Attend
The Coaching for Exceptional Performance program is suitable for any manager who coaches and mentors either direct reports or peers, or even up the management chain.
Special Learning Processes
This workshop achieves objectives through:
- Pinpointing coaching strengths and weaknesses
- Audio- and video-taped skill practices that focus on improving listening and the ability to draw out people through questions
- Paired interactions that focus on balancing assertive and supportive behaviors
- Personalized feedback on coaching skills including goal clarification, considering different options to move through obstacles and taking action
You Will Learn How To
- Conduct more effective feedback sessions so that associates are less dependent on their supervisors
- Model and reinforce behaviors that align with the organization's vision of exceptional service
- Create coaching relationships that enable associates to grow and flourish
- Handle difficult coaching situations with greater confidence
- Develop a plan to improve their associates' performance
Program Details
Contact Us to Bring Coaching for Exceptional Performance to your company.