Become Recertified Today
Certification allows organizations to build the resident capability to train associates in MAGIC® principles and best practices. If a certified facilitator has not conducted a MAGIC program for 18 months or more, he/she needs to be recertified to ensure the quality and integrity of the MAGIC program.
Course Objective
Reengage previously certified facilitators and prepare them to deliver thorough and effective MAGIC programs to their associates.
Benefits of Recertification
This intensive session will be tailored to the individual, based on his/her experience with the MAGIC program. It will provide of review of key course content to ensure that the participants understand the purpose and flow of each section and how it aligns with their own organization's service vision. Each participant will be asked to prepare and deliver a presentation on the introduction as well as two other sections of the program.
Other topics to be addressed include:
- Update on the MAGIC Service Culture System and how to sustain exceptional service
- Planning to ensure success of each MAGIC program
- Calibration and feedback using the 33 Points of MAGIC
- Trainer tips
- Communico modeling of program content to increase clarity
To be recertified, participants need to demonstrate the following abilities during this program:
- Solid understanding of the MAGIC course content
- Constructive feedback that encourages growth
- Effective facilitation and presentation skills
- Model the principles of MAGIC with every participant
What You Will Learn
Once recertified, these facilitators can deliver MAGIC to your associates as long as they remain employees of the organization. They can purchase participant manuals from Communico so that they can deliver MAGIC on a lower cost per participant basis. The price structure, which is based on order quantity, is cumulative over the life of the licensing agreement.
Training Method
Prior to the recertification program, participants will be asked to review their comprehensive leader's guide and prepare to deliver selected sections of content. These presentations will be videotaped and the Communico facilitator will provide individualized feedback and coaching.
Participants will also be asked to provide constructive feedback to one another and demonstrate a willingness to learn and develop. There will be evening assignments such as preparing notes, flip charts and questions to ensure they understand how to maintain the integrity of MAGIC and deliver it in the most effective way.
Program Details
The duration of the session will depend on class size and the group's experience with MAGIC. It will range from 1 ½ days for one person to three days for a group of four.
Contact Us to become recertified.