Services Overview
MAGIC System Overview
(MAGIC = Make A Great Impression on the Customer)
Customer Service Programs and Coaching

The MAGIC of Customer Relations

MAGIC Certification

MAGIC Recertification

Developing MAGIC Champions

MAGIC for Management

Face To Face Customer Service Training

MAGIC Coaching Program

Coaching for Exceptional Performance

The MAGIC of Relationship Selling

The MAGIC of E-Mail Writing

The MAGIC of Collections

Mastering MAGIC in Difficult Situations

Taste of MAGIC
Communication Skills
Leadership Development
Consulting


An interactive e-learning tool to increase the quality and consistency of customer service interactions.
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Taste of MAGICâ„¢
Gain a Competitive Advantage
Customer service and responsiveness are important sources of competitive advantage for most companies. For companies to differentiate themselves, they must have a vision of exceptional service and the spirit to make it happen.

Course Objective
A Taste of MAGIC highlights the attitude and skills needed to create a customer-focused culture. The program reinforces the need for everyone in an organization to be consistently MAGIC with external and internal customers. It provides an overview of the principles of The MAGIC of Customer Relations Program.

Who Should Attend
A Taste of MAGIC is built to serve all audience levels, from front-line staff to senior management.

Benefits of A Taste of MAGIC
This course introduces the MAGIC system and provides associates the opportunity to hear and assess the impression they make. Topics include: 

 Why MAGIC?

  • Alignment with Corporate Vision
  • Goals and objectives of the service initiative
  • Roles and responsibilities 

Manage Customer Perceptions

  • What creates an impression over the telephone?
  • The Five MAGIC Steps
  • Greeting exercise
  • MAGIC and Tragic phrases   

What You Will Learn To
A Taste of MAGIC will help employees:

  • Recognize the importance of managing customer perceptions
  • Feel greater enthusiasm for their role in the organization's  success
  • Understand how to Make A Great Impression on Customers, whether they are internal or external

This session will help create the MAGIC spirit needed to build and sustain an exceptional service culture.

Training Method
A Taste of MAGIC is built as a half-day orientation module or a full-day training session. Either can be followed by a half-day of role plays and feedback sessions. Each program can be tailored to the specific needs and goals of the organization. 

Contact Us to bring A Taste of MAGIC to Your Company.

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"MAGIC has really made an impact on our entire resort. I have been in the Guest Service industry for over 15 years, and I think this is the best program out there. I am proud to say that I am a MAGIC facilitator."
 
- Sherry Payne
Wyndham Vacation Ownership
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