Gain a Competitive AdvantageCustomer service and responsiveness are important sources of competitive advantage for most companies. For companies to differentiate themselves, they must have a vision of exceptional service and the spirit to make it happen.
Course Objective
A Taste of MAGIC® highlights the attitude and skills needed to create a customer-focused culture. The program reinforces the need for everyone in an organization to be consistently MAGIC with external and internal customers. It provides an overview of the principles of The MAGIC® of Customer Relations Program.
Who Should Attend
A Taste of MAGIC is built to serve all audience levels, from front-line staff to senior management.
Benefits of A Taste of MAGIC
This course introduces the MAGIC system and provides associates the opportunity to hear and assess the impression they make. Topics include:
Why MAGIC?
Alignment with Corporate Vision
Goals and objectives of the service initiative Roles and responsibilities Manage Customer Perceptions
- What creates an impression over the telephone?
- The Five MAGIC Steps
- Greeting exercise
- MAGIC and Tragic phrases
What You Will Learn To
A Taste of MAGIC will help employees:
- Recognize the importance of managing customer perceptions
- Feel greater enthusiasm for their role in the organization's success
- Understand how to Make A Great Impression on Customers, whether they are internal or external
This session will help create the MAGIC spirit needed to build and sustain an exceptional service culture.
Training Method
A Taste of MAGIC is built as a half-day orientation module or a full-day training session. Either can be followed by a half-day of role plays and feedback sessions. Each program can be tailored to the specific needs and goals of the organization.
Contact Us to bring A Taste of MAGIC to Your Company.