Become Certified to Deliver The MAGIC® of Customer Relations to Your Company's Associates
Certification is a cost-effective way for organizations to instill the best practices of exceptional service. Communico offers licensing of its
MAGIC of Customer Relations Program so that you can build the resident capability to conduct MAGIC training as needed.
Course Objective
Prepare internal trainers to conduct the MAGIC program for your associates. Coach trainers on how to model MAGIC and develop the attitudes and skills in others.
Who Should Attend
Trainers, managers, and supervisors of customer service, call centers, and other departments (such as billing) where front-line staff needs to have exceptional customer service.
Benefits of The MAGIC Certification Program
This intensive session will provide an in-depth review of MAGIC content to ensure that all participants understand the purpose and flow of MAGIC and how it aligns with their own organization's service vision. Each participant will be asked to prepare and deliver presentations of core modules.
To be certified, participants need to demonstrate the following abilities during this program:
- Solid understanding of the MAGIC course content
- Effective presentation skills
- Constructive feedback that encourages growth
- Effective facilitation skills
- Model the principles of MAGIC with every participant
Training Method
Prior to the certification program, participants will be asked to attend a MAGIC program, review the comprehensive leader's guide and prepare to deliver selected sections of content. These presentations will be videotaped and the Communico facilitator will provide individualized feedback and coaching.
Participants will also be asked to provide constructive feedback to one another, and demonstrate a willingness to learn and develop. There will be evening assignments such as reading articles, preparing notes and flip charts and preparing questions to ensure they understand how to maintain the integrity of MAGIC and deliver it in the most effective way.
Participation in the certification program is not a guarantee of certification. Each participant needs to demonstrate the knowledge, skills and attitude of MAGIC. All prospective facilitators need to participate in a MAGIC program within six months of certification.
Program Details
Certified facilitators can deliver MAGIC to their associates as long as they remain employees of their organization. They can purchase participant manuals from Communico at a special price so that they can deliver MAGIC on a reasonable cost per participant basis. The price structure, which is based on order quantity, is cumulative over the life of the licensing agreement.
Communico offers a three-day certification program for three or four participants, and a two-day program for two participants. Individuals can attend a public program at Communico's training facility in Connecticut.
Contact Us to become certified to deliver the MAGIC of Customer Relations to your team.