Below is the April 28th issue for those who experienced any challenges. Thanks for your patience!

Speech Recognition - a Boon to Many; a Bane to my Existence

by Diane Berenbaum

The demand for speech recognition technology is expected to rise dramatically, much to my dismay. I don't like speech recognition systems. Perhaps it would be more appropriate to say that speech recognition systems don't like me. 

Read on and let me know if this has ever happened to you!

Save the Date for The M.A.G.I.C.® of Collections

We invite you to join us in a webinar version of our program

The M.A.G.I.C.® of Collections

Learn how to collect more and retain customer
relationships while Making A Great Impression on your
Customers in every collection call

• Dates: Wednesday, June 24 and Thursday, June 25
• Time: 2:00 - 3:00 p.m. Eastern Time
• Cost:  $69/person

Why Participate in this Webinar?

In these tight times, many customers are having difficulty paying their bills. Delinquencies are on the rise and are forcing organizations to improve their collections practices.

Month by month, customers make decisions about who to pay and how much to pay. Will they choose to pay your organization? You can impact that choice. Sure, "strong arming" your customers will make an impact, but a short-term one that will hurt you financially in the long run.

Register for this one-hour webinar and you will learn how to:

• Earn the trust and confidence of customers so negotiations go more smoothly
• Start the conversation in a way that increases the likelihood they will pay
• Avoid the often-used collections techniques that do more harm than good
• Identify and use the "bargaining arena" to yield win/win results

HOW you collect will have a big impact of HOW MUCH you collect. Attend this session to learn an approach that keeps the relationship intact, positioning you for short and long-term success.

Registration is limited to the first 15 participants.

If this webinar is for you, then Register Now! Space is limited to 15 participants. Don't miss this opportunity to learn how to collect in a way that yields immediate and long-term results.

Subaru Embraces Heart and Humor for Success in Tough Times

By Connie Kelly

Subaru's Customer Dealer Services Training Manager, Renee Fricke, finds unique ways to reinforce the organization's vision and keep the team engaged every month.

Click here to learn how her creative activities inspire associates to deliver great service even when times are tough.

1-800 CONTACTS Demonstrates 20/20 Vision

by Jean Marie Johnson

It's not often that a call to an 800-number retail operation simply "makes your day." I'm pleased to say that this one did. 

Read on to discover what 1-800-Contacts representative Brandi did to stand out as "above and beyond" and create a memorable customer experience.

Referral Offer

Do you know other organizations that could improve their customer experience with M.A.G.I.C.? If so, please let us know. Please provide us with contact(s) and we will send you a MAGIC stainless steel thermos. Click here to tell us more. Thank you for helping us spread MAGIC in this world!

 Please note: Replies to this email are not monitored. Please direct any inquiries/requests to info@communicoltd.com

Copyright 2003-2009 Communico Ltd. All rights reserved.
Communico Ltd.
19 Ludlow Road, Suite 102
Westport, CT 06880
1-800-777-8241