Services Overview
MAGIC System Overview
(MAGIC = Make A Great Impression on the Customer)
Customer Service Programs and Coaching
Communication Skills

Effective Presentation Skills

Write to the Point

Advanced Reading Management

One-on-One Communication Skills Coaching
Leadership Development
Consulting


An interactive e-learning tool to increase the quality and consistency of customer service interactions.
Free Trial Product Tour


Effective Presentation Skills
Position Yourself and Your Ideas in a Consistently Positive and Professional Manner
Every face-to-face interaction leaves an impression. All associates need to make a professional impression — the first time and every time — to position themselves and their company in a consistently positive manner.

The Effective Presentation Skill Program will teach you how to prepare quickly, choose the best method for delivering your message, and maintain audience interest at all times.

Course Objective
The goal is to give associates the tools and the confidence to deliver clear, concise and persuasive presentations.

Benefits of Effective Presentation Skills

  • Generate more positive reactions from the audience
  • Be less nervous and approach presentations with greater confidence
  • Build stronger relationships with customers

What You Will Learn
The course identifies the specific attitudes and communication skills needed to present a message with professionalism and grace. Participants are videotaped so that they can see how customers view them and observe their own strengths. They revise and practice their presentations so that they realize improvement by the end of the course. The instructor gives constructive feedback, and group discussion provides further insights and discoveries.

Managing Perception

  • Appearance and posture
  • Use of eye contact, hands and gestures
  • Voice volume, pitch and emphasis

Preparation

  • Understand your own communication style
  • Focus on your audience
  • Use the Neuro-Notes System™ to gather ideas

Structure

  • Getting the audience's attention
  • Flow for persuasive presentations
  • Effective introductions

Audience Interaction

  • Effective use of visuals and handouts
  • Overcoming objections
  • Persuading with benefits

Program Details
The course is usually run over one to two days, depending on the nature of the presentations and group size.

Contact Us to bring Effective Presentation Skills to your company.

View Printer Friendly VersionE-Mail this Page


"I have been involved with Communico for nearly five years now and continue to be truly dazzled by your service. You earn your place as the 'Rolls Royce of Customer Service Training'!"
 
- Tish Bush
First American Title Company
©1998 - 2010 Communico Ltd. 19 Ludlow Road, Suite 102 Westport CT 06880 (203) 226-7117
Developed by Wellesley Hills Group - Privacy Policy - Site Map