Increase Sales with Every Call…
Every interaction your customer contact staff has with a customer represents an opportunity to increase sales, satisfaction, and loyalty. The MAGIC™ (Make A Great Impression on the Customer) of Relationship Selling training program will help your service and sales representatives increase revenue per customer, increase the number of services sold, and enhance existing relationships.

Customers now expect more than a mere transactional approach. The ability to build relationships plays a critical role in obtaining and retaining customers. Prepare your sales and service representatives to add value and foster relationship in every contact. With The MAGIC of Relationship Selling, your contact center staff will make the most of opportunities (measured in increased sales and customer satisfaction) and handle challenges with grace, savvy, and professionalism.

Course Objective
Through presentation, discussion, and interactive exercises, this program prepares contact center representatives to maximize telephone sales while at the same time Making A Great Impression on the Customer.

Who Should Attend
This two-day program is designed exclusively for any contact center representative (sales or service) who affects the buying decisions of your customers.

Benefits of The MAGIC of Relationship Selling

• Instill a relationship focus rather than a transactional mindset
• Increase overall revenue for telephone sales and service centers
• Sell more services per customer
• Increase job satisfaction and impact of contact center reps
• Create a relationship culture that increases customer sales, satisfaction, and loyalty

You Will Learn How To

• Apply The 33 Points of MAGIC Relationship Selling to enhance customer sales, satisfaction, and loyalty simultaneously
• Use the 5 MAGIC Steps of Relationship Selling as a guide for every sales conversation
• Plan selling time for maximum revenue generation
• Determine the full range of customer needs
• Overcome customer objections
• Advance sales and gain customer commitment
• Enhance relationships, customer loyalty, and future sales

Program Details

• Two-day delivery
• Facilitator led
• Highly interactive using realistic skill practices
• Individual attention and feedback for immediate performance enhancement and development

Contact us to bring The MAGIC of Relationship Selling to your company.