MAGIC Service Newsletter February 2009
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A Daily Dose of Inspiration: A Story that Will Boost Your Spirits Throughout the Year

by Diane Berenbaum

Two regular people on a mission to make a difference will take off in a prop plane this fall to circumnavigate the globe. They will stop at 50 locations and give more than 100,000 hugs - literally reaching their arms around the world.

Click here to read the story of Gail Goodwin.  You'll be reminded of what is really important in these tough times and learn how to get a dose of inspiration every single day.


Communico Presents at 2009 Maine Call Center Association Conference

Tom Larkin, senior vice president and co-author of How to Talk to Customers, will present at the Maine Call Center Association Meeting on February 26 in Oakland, ME.

Tom's session is entitled Enhancing Employee Satisfaction and Performance with Developmental Coaching.  Participants will:

  • Discover the value of developmental coaching and how it differs from most coaching practiced in contact centers
  • Learn a four-step coaching model that ensures employee development and growth
  • Understand the strategic impact of calibration and how to avoid the common pitfalls in calibration meetings
  • Practice using active listening skills to uncover and address associates' real concerns, which impact their ability to meet customers' need


Morreale Real Estate Services, Inc. Delivers Award-Winner Service the Old-Fashioned Way

Morreale Real Estate Services, Inc. has been a national provider of settlement services to the real estate and relocation industries for over 35 years.  They recently received outstanding approval ratings and exceeded customer expectations with unparalleled customer service. 

To learn how they differentiate themselves from the competition and continue to wow customers, click here to continue.


Building Customer Loyalty in Times of Restraint

by Jean Marie Johnson

Many of us are paying particular attention these days to managing costs and holding expenses. However, it's important not to lose sight of a critical investment that is always in season, regardless of the economic climate.  

Read on to learn how enhancing your human focus now can yield long-term employee and customer loyalty.


We've Moved!

Please note our new address and update your records:

19 Ludlow Road, Suite 102
Westport, CT 06880
Phone: 800-777-8241; 203-226-7117
Fax: 203-227-2144

Our emails remain the same.


Please note: Replies to this email are not monitored. Please direct any inquiries/requests to info@communicoltd.com


Copyright 2008 Communico Ltd. All rights reserved.
Communico Ltd.
257 Riverside Avenue
Westport, CT 06880-4806
1-800-777-8241

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  Please note: Replies to this email are not monitored. Please direct any inquiries/requests to info@communicoltd.com.

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