Season's Greetings!  All of us at Communico wish you a joyous holiday season and a happy, peaceful New Year.

Thank you for all you do to spread MAGIC in this world!

The Award for the Most Tragic Customer Service Call in 2008 Goes to. . .

by Diane Berenbaum

Most organizations today recognize that customer service has a direct impact on customer satisfaction and the bottom line. But, poor service still happens. One of my associates had a contact that was so dreadful that we pronounced it the "most tragic customer service contact in 2008."

Click here to read about the actual call and see how many customer service rules were broken in this one interaction!

Customer Service Training in Tough Times - a Winning Combination for K. Hovnanian Homes

by Diane Berenbaum

These are challenging economic times and many organizations are searching for ways to cut costs. Support services like training and development are often the first to go. You would think that home builders, in particular, would eliminate all training given the state of the housing market. 

Not K.Hovnanian. Learn how their company-wide customer service training initiative helped them increase customer and employee satisfaction and win two prestigious industry awards. 

Special Offer: More MAGIC Word of the Week

Reinforce your MAGIC training in a fun and interesting way throughout the year with the MAGIC Word of the Week CD. Volumes 1-3 are available and Volume 4 will be complete this month. 

Each CD includes 52 email-able words that relate to, inspire, or otherwise make you think about MAGIC. For only $1.00 a week, get a lively infusion of MAGIC reinforcement to get you and your team talking.

Click here to place your order.

Got Tough IT Complaints? Get Results with a Proven Two-Pronged Approach

by Jean Marie Johnson

If you are a Technical Support Rep, or manage a team of technical specialists, you probably get frantic complaints that are tough to handle. You're not alone. Most don't realize that there are two critical dimensions found in every technical problem. 

Click here to learn these dimensions and the most effective process for handling any IT complaint.

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Copyright 2008 Communico Ltd. All rights reserved.
Communico Ltd.
257 Riverside Avenue
Westport, CT 06880-4806
1-800-777-8241

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