Make A Great Impression on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty.
Develop your associates’ ability to deliver exceptional service to every customer—external or internal. Whether that interaction occurs in a contact center, an office, a retail establishment or in a customer’s home, MAGIC addresses your unique phone and face-to-face contacts.
Four interactive modules address the skills and attitudes needed to create high-quality experiences for every customer and employee:
Develop the MAGIC Mindset of Service
• Explore what exceptional service is from the customer’s perspective
• Define the MAGIC standard of communication
Establish MAGIC Relationships with Others
• Create the right impression through words, tone and visual choices
• Restore and strengthen relationships through listening and empathy
• Build security and trust with MAGIC phrases
Express MAGIC Accountability
• Discover “the real issue” through listening and questioning skills
• Express commitments and agreements by using clear and specific language
Handling Difficult Situations with MAGIC
• Use The Five MAGIC Steps to handle complaints and challenging situations
• Keep cool under pressure by managing your perception and your response
• Measure the quality of each contact with The 33 Points of MAGIC Standard
Benefits of MAGIC
• Increase associates’ confidence in their ability to handle difficult situations
• Reduce time spent on unproductive detours in customer conversations
• Create a contagious, customer-focused culture where associates embrace a
service mindset and model it in every touchpoint
• Deliver consistently exceptional service experiences and achieve measurable
results
Flexible: Deliver in consecutive half-days or in two-days, one day or via webinar
Customized: Realistic job-related scenarios are created for recorded skill practices
Individualized Coaching: Behaviorally-specific feedback is provided to each participant for performance improvement in the class and on the job
Free Online Reinforcement: Participants receive a free three-month license to access three MAGIC Workouts, our online reinforcement tool.
Click here to read client testimonials.
To bring The 
of Customer Relations® to your company, contact us.