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Coping Strategies for Turbulent Times These are challenging times. Many people are feeling more anxious than ever as they ponder the economic situation and challenges yet to unfold. So how does one cope with the wide range of physical and emotional feelings that accompany stress? Read on to find many practical skills that will help you get through tough times. American Modern Insurance: MAGIC Aligns with Corporate Values and Delivers Results American Modern Insurance Group has a deep commitment to providing superior specialized insurance services to its customers. They searched for a customer service training solution that would align with this commitment and their values. Click here to learn why they selected MAGIC and how the training helped them increase customer service scores by as much as 20%. Get Ready for Customer Service Week Reward and motivate your customer service professionals with this special offer: Buy 10 copies of How to Talk to Customers and get 10 copies free - if you order by October 6th. Communico's book, How To Talk To Customers, continues to generate some real buzz. An IT manager highly recommends it to other IT managers on Managers Tools Forum and a reader from the industrial chemical industry gives it a great review on Customer Service Guy. Don't miss this opportunity to:
Act now! This unique offer is only available for a limited time. Click here to learn more about the book and download a free chapter. To take advantage of this one-time offer and savings, click here. Recognize Associates during Customer Service Week with a Fun and Memorable Activity by Diane Berenbaum and Brian Cole Miller Surprise your team by going beyond the usual balloons, buttons and other promotional items. Get them engaged in a simple but powerful activity that will boost morale and build team spirit. Click here to get the details of a great way to recognize and appreciate each other during Customer Service Week - or any week of the year. MAGIC Learning Exchange Scheduled for November 5 and 6 The MAGIC Learning Exchange is a free bi-monthly teleconference where you can explore timely topics and learn from the experience of organizations and leaders in the field. You are all invited to participate in our November teleconference, MAGIC® E-Mail Writing: Make A Great Impression on your Customers with every E-Mail
You'll also have the opportunity to ask questions in a collaborative environment. Register Now! Space is limited to 20 participants. Click here to register. MAGIC 2nd Edition Briefing DatesWe are pleased to announce additional opportunities to transition to the new version of MAGIC. Since the Participant Workbooks and the Leader's Guide have undergone significant change, we strongly recommend that all trainers attend an M2E Briefing. Certified MAGIC Trainers who have facilitated a MAGIC program within the past 18 months do not need to be re-certified. Please note that the original MAGIC participant manuals will be available through December 31, 2008. After that, manuals can be purchased while supplies last. (There is pre-work for each briefing--see details below) A. Monthly Conference Call Briefing (Open Registration)
This Briefing provides an overview of each module in M2E followed by a participant-driven Q and A. Dates:
Click here to register. B. Pre-Work for the M2E Briefings Prior to attending a Briefing, please order your M2E facilitator materials.
Click here to order. We look forward to introducing you to MAGIC Second Edition! Copyright 2008 Communico Ltd. All rights reserved. |
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