Good Day Ms. Berenbaum,

Thank you for your prompt reply and thank you for taking time out of your day to answer my questions.  I was so excited about the information contained in the book that I could barely manage to finish my cardio at the gym.  In an instant I stood up from the recumbent bike determined to contact my sister at that instant with an AH-HA! moment of words. (I purchased the book for her last weekend)  All of a sudden I realized that I was cutting my cardio time short.  Next came the guilt for not finishing my time on the bike.  So, I happily sat myself back on the bike because I knew it would give me more time to read your book.  I must have looked like a crazy woman getting up so abruptly and promptly sitting back down!  It was hilarious!! 

In short, thanks for the tips.  I can't possibly express how excited I am to have your book as a part of my collection.  I look forward to acquainting myself further with MAGIC.  It's absolutely great!!! And, I might add, a lifesaver for two individuals (my twin sis and I) who are on a path to speak up whenever customer service lacks the professionalism it should have and who have had our fair share of incidences with companies that could use a customer service makeover. 

Thanks again!

Sincerely,

LaVonne Wyatt

Isn't it time you got a copy?  Just go to www.howtotalktocustomers.com to download a free chapter or purchase a book for yourself. It may help you get started on that exercise plan you've been talking about for months.