Beginning a Service Initiative
This dynamic workshop establishes the foundation for your service training initiative. By creating a community of MAGIC™ Champions, you can begin to anchor MAGIC attitudes and behaviors in your organization's culture. Participants experience a first-hand taste of MAGIC, while developing a deeper understanding of a service culture.

They engage in conversations focused on vision-driven business results which build ownership and accountability. This highly interactive workshop develops role clarity, enhancing participants' ability to inspire and support your organization's commitment to MAGIC service.

Course Objectives and Benefits
Participants will be able to:

• Describe what MAGIC is in a way that engages the hearts and minds of others
• Begin modeling MAGIC attitudes, skills and behaviors individually and as a team
• Link MAGIC to company vision and strategy
• Identify specific drivers and barriers to service excellence within your organization
• Develop strategies to overcome barriers to creating and sustaining your MAGIC culture
• Establish and model a sense of urgency and enthusiasm for creating MAGIC relationships and results
• Clarify success measures and take ownership of the results

Who Should Attend
Developing MAGIC Champions is focused on supervisors, managers, trainers, and leaders who need to shepherd MAGIC initiatives through their organization, and who are responsible for the success of their service culture.

Benefits of the Developing MAGIC Champions

• Exploring the core MAGIC philosophy
• Understanding the dimensions of a MAGIC Service Culture
• Experiencing a taste of MAGIC attitudes, skills and measures
• Identifying the core behaviors and roles of MAGIC Champions
• Creating Guiding Principles and measures for team success
• Establishing the linkage to vision and strategy
• Exploring your organization's drivers and roadblocks to service excellence

Program Details

• One or two-day delivery customized to best fit your needs
• Facilitator led
• Highly interactive

To bring the Developing MAGIC Champions Workshop to your company contact us.