Our Next MLE:  click here to obtain more information on the upcoming MLE and to register.

Introducing…

The MAGIC Learning Exchange - (scroll down to view summaries of past Exchanges)

learn·ing (lûr'nĭng)
Process of acquiring modifications in existing knowledge, skills, habits, or tendencies through experience, practice, or exercise.

ex·change (ĭks-chānj')
To give and receive reciprocally; interchange; exchange ideas.

The MAGIC Learning Exchange is a bi-monthly teleconference where you can explore timely topics and learn from the experience of MAGIC clients around the globe. 

Each 45-minute call is meant to be a dialogue; a give and take conversation that allows everyone the opportunity to contribute. That is why we have a limit of 20 attendees to allow for participation from all. 

We provide two dates for each topic so you have two opportunities to participate in one of these conversations. While we will share our perspective on the topic of the month, we also want to hear your perspective. That's where the real learning takes place—when all are willing to share their experiences as well as their questions and comments.

What Will You Learn?

You'll hear about other organizations' success stories and what works or doesn't work from their experience. You'll have the opportunity to ask questions in a collaborative environment and openly discuss areas of interest as well as issues that keep you up at night, such as recognition and reward, calibration and monitoring, leadership buy-in and maximizing training results. Or, topics of your choosing.

It's all about learning and the exchange of ideas, so we are always open to your suggestions. In fact, we encourage your input so that this process works for you.

Stay tuned.  Look for more information on upcoming teleconferences in our next newsletter!

Summaries:

Click on the links below for summaries of calls that have taken place and consider joining us in the future!

In lieu of the July MAGIC Learning Exchange, we offered the opportunity to attend a live web seminar cohosted by performanceAgents and featuring Tom Larkin, SVP of Communico, speaking on "Service MAGIC:  Three Keys to Sustaining a Competitive Edge."

MAGIC E-Mail Writing: Make a Great Impression on your Customers with Every E-Mail
      November 2008

Optimize Opportunities and Sales with Relationship Selling Skills
      April 2008

Proven Ways to Sustain GREAT service - How to keep the MAGIC going:
      February 2008

The Quality Assurance (QA) Form: The Good, the Bad and the “Magic:"
      December 2007

MAGIC Facilitation that Maximizes Learning:
     October 2, 2007    October 4, 2007

Coaching for Results: 
     August 7, 2007     August 9, 2007