Communico's new book How To Talk To Customers has generated some real buzz. Read what others have had to say about the book on our book buzz page. Plus, be sure to check out:

• New Podcast: Tom Larkin gives Steve Gershik of the Innovative Marketer Blog tips and techniques for improving interactions with your customers. Listen to this podcast now.
  
  
• New Blog Post: Becky Carroll of the Customers Rock! Blog wrote a rave review about How To Talk To Customers.  Read her review now.  She also conducted a two-part interview with Diane Berenbaum in early July.  Check them out:  Part one  and Part two. Take a moment to explore Becky's blog as she offers many worthwhile stories and comments that reinforce the concept of customers as valuable company assets, not resource drains.
  
  
• New Article: Train Your Customer Service Reps to Deliver Meaningful, Memorable Experiences by Diane Berenbaum and Jean Marie Johnson was published in Call Center Times last month. Read this article on callcentertimes.com.

Want to see what everyone's talking about? Purchase your own copy of How To Talk To Customers today. Buy Now