For twenty-five years, Communico has helped organizations build and sustain MAGIC® Service Culture Initiatives. Through our experience and research we have developed the four-stage MAGIC Service Model.
These stages include:
- Assessment
- Alignment
- MAGIC Training and Development
- Reinforcement
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Activities in each of the four stages are integral to building and sustaining a culture that inspires exceptional customer service.
Next Page: Stage 1 - Assessment