For twenty-five years, Communico has helped organizations build and sustain MAGIC™ Service Culture Initiatives. Through our experience and research we have developed the four-stage MAGIC Service Model.

These stages include:

1. Assessment
2. Alignment
3. MAGIC Training and Development 
4. Reinforcement

 

 

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Activities in each of the four stages are integral to building and sustaining a culture that inspires exceptional customer service. 

Next Page: Stage 1 - Assessment