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May 2009
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An associate from Absolute Training and Fitness in California, shared an amusing story about the impact of our book. |
| September 17, 2008 |
An IT Manager highly recommends How to Talk to Customers to other IT Managers on Managers Tool Forum, noting that it contains actionable things you can do to be more effective right away.
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| August 15, 2008 |
Customer Service Guy states that there if there is buy-in to the MAGIC® system, individuals or managers looking to improve service will find everything they need in How to Talk to Customers.
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| August 9, 2008 |
Syndicated writer, James Pawlak, summarizes the key learnings of How to Talk to Customers on the online version of Columbus Business First.
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| July 9, 2008 |
People all over the world can now purchase an electronic version of Communico's book through eBooks About Business
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| April 12, 2008 |
Blog notes that How to Talk to Customers has everything you need to improve service in the chemical industry
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| February 27, 2008 |
University of Iowa Business Library offers How to Talk to Customers as an e-book
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February 4, 2008 |
Business First of Columbus gives a postive review of Communico's book and agrees that if your customer communication isn't "magic," the results are tragic
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| October 28, 2007 |
A review of Communico's book in the Dallas News highlights the benefits of a "magic" organizational culture and customer-first communications.
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October 8,
2007 |
Woman Start Your Business Now blog reviews the book in honor of Customer Service Week and shares favorite maxims from the book.
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September 18, 2007
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The Abilene Reporter-News writes a great review and shares why Communico's book stands out. |
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September 13, 2007
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Experienceolgy shares insights on how to create a great customer experience from Communico's book.
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September 12, 2007
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How to Talk to Customers is included in Sales & Marketing Magazine's online publication's book store. |
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September 1, 2007
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How to Talk to Customers is added to the recommended reading list of Graziadio School of Business and Management at Pepperdine University.
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| August 7, 2007 |
Flooring the Customer blog posts a review and commentary of How to Talk to Customers.
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| July 7, 2007 |
Customers Rock! blog writes a rave review of Communico's book and conducts a two-part interview with coauthor Diane Berenbaum.
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| June 28, 2007 |
How to Talk to Customers to be translated into Simplified Chinese and published in mainland China.
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June 20, 2007 |
Call Center Times - Train Your Customer Service Reps To Create Meaningful, Memorable Customer Service
Call Center Times features an article by Diane Berenbaum and Jean Marie Johnson that gives tips and advice for providing exceptional customer service.
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| June 20, 2007 |
How To Talk To Customers
Steve Rucinski of Small Business CEO blog recommends How To Talk To Customers to those, "looking for customer service information written in a "How to Do It" manner."
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| June 14, 2007 |
Book Review: How To Talk To Customers
Becky Carroll on her blog, Customers Rock! wrote a rave review of How To Talk To Customers. In it she says, "How To Talk To Customers is a very practical guide for anyone in customer service (although I believe marketers could learn a thing or two as well!). It has short, easy to read chapters, making it good for rep or executive alike...I would recommend this book for any customer service department needing to train their team on the "soft skills" of taking care of customers."
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| June 11, 2007 |
Podcast - How To Talk To Customers
Steve Gershik of the Innovative Marketer blog interviews Tom Larkin about How To Talk To Customers in his latest podcast.
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| June 1, 2007 |
BusinessWeek Online - Building Customer Relations by Listening
Karen E. Klein of BusinessWeek Online interviews Diane Berenbaum about how to go above and beyond and provide exceptional customer service.
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| May 30, 2007 |
How To Talk To Customers and Create a MAGIC Impression
Krishna De interviews Tom Larkin about embedding a customer centric culture in her tele-seminar series, Biz Growth Live.
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| May 30, 2007 |
Summer Reading
Jeff Cornwall of the Entrepreneurial Mind blog recommends How To Talk To Customers as a good summer read.
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| May 29, 2007 |
The Four Levels of Listening
Maria Palma of the CustomersAreAlways blog, excerpts a section from How To Talk To Customers all about listening.
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May 24, 2007
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How To Talk To Customers
Jim Berkowitz describes How To Talk To Customers on CRM Mastery e-Journal as, "one of those books that an organization can really rally around as a means to collectively improve all its communications, both internal and external."
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| May 23, 2007 |
Talking to Customers -- Details Count!
Dave Jung describes How To Talk To Customers, "It really is a great book. Basic, straight-forward, with lots of fun stories of good and bad service. In summation, it really encourages the reader to engage the people they talk to," on his B2Blog.
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| May 10, 2007 |
Customer Service MAGIC: You Can Make the MAGIC Happen!
Phil Gerbyshak recommends How To Talk To Customers as "an excellent read for customer service experts, and want to be experts."
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| May 9, 2007 |
STORY Brings Brands To Life
C.B. Whittemore references How To Talk To Customers on her blog, Flooring the Consumer.
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| May 7, 2007 |
Good Customer Service Can Be MAGIC!
Drew McLellan of Drew's Marketing Minute recommends How To Talk To Customers as "a quick and entertaining read" with "hands on exercises."
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| May 3, 2007 |
Listening: the Spark of Innovation
Heads-up! Blog posts an excerpt from How To Talk To Customers all about listening.
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| May 3, 2007 |
How To Talk To Customers
David St. Lawrence of the Making Ripples Blog, recommends How to Talk to Customers for those wanting to sharpen their customer handling skills.
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| May 2, 2007 |
How To Talk To Customers
Bud Bilanich describes How To Talk To Customers on Common Sense Guy Blog as, "[a book that] helps the reader build strong relationships with customers - a critical outside constituency for any organization."
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| April 29, 2007 |
Book Review: How To Talk To Customers
Service Untitled reviews How To Talk To Customers and refers to the 33 points of MAGIC as, "tremendously useful for a wide variety of companies and employees."
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| April 27, 2007 |
To Be Perfectly Honest With You
Mike Schultz shares TRAGIC phrases on the Services Insider Blog and refers to How To Talk To Customers as "fabulous."
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| April 27, 2007 |
Creating MAGIC For Your Customers
Maria Palma of CustomersAreAlways Blog shares a few nuggets from How To Talk To Customers.
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| April 17, 2007 |
Indifference: The Killer of Business
Steve Rae on The Portal of American Small Business shares some statistics from How To Talk To Customers and recommends the MAGIC system.
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