Free Webinar Dates and Times:
Tuesday, May 15, 2007; 10:00 AM EST
Thursday May 17, 2007; 2:00 PM EST

Registration    
This complimentary webinar is brought to you by Communico Ltd., Wells Fargo, and Colonial Supplemental Insurance.

Register online 
Call 203-226-7117

Special Offer: 5 attendees will receive a signed copy of the new book, How To Talk To Customers

Description 
If you are looking to...

• Reduce escalated calls and agent pushback
• Measure what really matters for your organization, instead of what's easy or standard
• Provide your agents with the skills to add value in every interaction
• Improve morale and create engaged, committed associates through balanced coaching
• Learn cutting edge methodologies to develop peak performers

Then this 50-minute webinar featuring leaders at top call centers and industry specialists is for you.

You'll learn how to accelerate the performance of your call center and achieve service consistency.

Presenters  
This webinar features leaders at top call centers as well as industry experts:

• Tom Larkin, senior vice president of Communico Ltd. and co-author of How to Talk to Customers
• Jason Checketts, manager of learning and development, Wells Fargo
• Monica Kelly, quality analyst, account services, Colonial Supplemental Insurance

Registration      
Don't miss this special event - Registration is free!

Register online
Call 203-226-7117

Special Offer: 5 attendees will receive signed copies of the new book, How To Talk To Customers