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An interactive e-learning tool to increase the quality and consistency of customer service interactions. | | |  |  | | |  | | | | | | Shift into High Gear: 4 Drivers to Rev Up Quality and Consistency in Call Centers | | | | | | | | Event Type | Free Webinar
| | Dates and Times | Tuesday, May 15, 2007; 10:00 AM EST (This session is now closed.)
Thursday May 17, 2007; 2:00 PM EST
| | Registration | This complimentary webinar is brought to you by Communico Ltd., Wells Fargo, and Colonial Supplemental Insurance. Special Offer: 5 attendees will receive a signed copy of the new book, How To Talk To Customers
| | Description | If you are looking to... - Reduce escalated calls and agent pushback
- Measure what really matters for your organization, instead of what's easy or standard
- Provide your agents with the skills to add value in every interaction
- Improve morale and create engaged, committed associates through balanced coaching
- Learn cutting edge methodologies to develop peak performers
Then this 50-minute webinar featuring leaders at top call centers and industry specialists is for you. You'll learn how to accelerate the performance of your call center and achieve service consistency.
| | Presenters | This webinar features leaders at top call centers as well as industry experts: - Tom Larkin, senior vice president of Communico Ltd. and co-author of How to Talk to Customers
- Jason Checketts, manager of learning and development, Wells Fargo
- Monica Kelly, quality analyst, account services, Colonial Supplemental Insurance
| | Registration | Don't miss this special event - Registration is free! Special Offer: 5 attendees will receive signed copies of the new book, How To Talk To Customers |
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| "The planning we did ahead of time in collaboration with Communico was the key to our success in rolling out MAGIC. Our Communico consultant really worked with us to show us the importance of having a strategic approach. I am very glad he did!" |
- Heather Creeden
Georgia-Pacific | | | | | | |