Diane Berenbaum and Tom Larkin, authors of How to Talk to Customers, have been educating audiences on what it means to be MAGIC for years. From large-scale keynotes to small roundtable discussions, both Diane and Tom have the presentation skills, industry knowledge, and speaking experience to add value to any discussion.
 
Areas of expertise include:

• Customer service
• Communication skills
• Customer loyalty and retention
• Employee motivation and empowerment
• Building a service culture
• Change management

Diane and Tom have spoken at a variety of industry and client events including:

• International Call Center Management Conferences (ICCM)
• The National Association of Interpreters (NAI)
• Customer Driven Quality Center Conference
• The Call Center Exchange
• Call Center Network Group
• National Society of Consumer Affairs Professionals Conference (SOCAP)
• The Gartner Group CRM Summit
• Moderator for the White House Conference on Small Business for the state of Connecticut
• Cendant Corporation's Second Annual Learning Summit Forum
• BlueCross BlueShield Association Customer Contact Center and Claim Conference

Contact us today to learn how Diane and Tom can make your next event a MAGICal one.