   |  |  |  |  An interactive e-learning tool to increase the quality and consistency of customer service interactions. |  |  |  |  | |  |  |  |  |  | 
 | "MAGIC has made a significant difference for us. Before our support team started the training, we only heard from our customers when they were angry. Now, we get letters on a daily basis thanking us for the level of service we provide." | - Karen Hardy Companion Technologies | |  |  |  |  | |