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An interactive e-learning tool to increase the quality and consistency of customer service interactions. | | |  |  | | |  | | | | | | Customer Service and Call Center Resources | | | | | | | | |  |  | | |  | 
| "The MAGIC Certification program moved me from 'trainer' to 'facilitator' and helped me develop more meaningful questions. The constructive feedback was handled so well and it forced me to grow. I will never forget my time spent in this session." |
- Robert Tolin
Wellpoint Blue Cross Blue Shield | | | | | | |