At Communico Ltd. we help customer service organizations and call centers improve their telephone interactions. We work with you to determine your training needs and then develop solutions customized to your organization. 

Telephone Training Services

We offer several types of delivery methods for telephone training to fit your needs, time constraints, and budget.

e-Learning

You can conduct telephone training at your organization quickly and affordably with MAGIC™ Workouts. This audio e-learning tool improves the quality and consistency of customer service interactions. Workouts are easy to use, allow managers to completely track results, and can be customized for the types of calls your associates handle on a daily basis. View the MAGIC Workouts product tour to see for yourself.

On-site Training Services

Bring a MAGIC facilitator to your organization to deliver the MAGIC of Customer Relations™. Our flagship customer service training program teaches associates how to Make A Great Impression on the Customer every time.

Blended Approach to Telephone Training

Combining on-site training with e-learning helps to reinforce and extend the soft-skills training impact. Blending MAGIC training with MAGIC Workouts will help ensure quality and consistency across service centers and individual telephone calls. Communico can partner with you to design the most appropriate blended solution to meet your needs.