MAGIC™ Workouts is an audio e-learning tool to help associates deliver a superior customer experience every time. They improve the quality and consistency of all customer service interactions by providing a clear, measurable standard. Workouts are a cost-effective and efficient way to reinforce the best practices shared in Communico's MAGIC of Customer Relations™ program.

Benefits

MAGIC Workouts will help you:

• Reinforce soft-skills training to extend impact and sustain measurable results
• Standardize quality and consistency of service interactions
• Assess your associates' ability to recognize an exceptional interaction
• Determine strengths and areas needing further training and development

With a solid understanding of MAGIC, your associates will:

• Handle customer contacts at an exceptional level
• Handle service issues and complaints in less time
• Create meaningful and memorable customer experiences

Features

• Tracking and Monitoring: Login online to track Workouts you've taken
  
  
• Individual Reports: Print screens to track scores, show progress and determine points/behaviors needing more clarification
  
  
• Customization is available: Customize the training for the types of interactions your associates handle on a daily basis

Here's what users have to say:

"Quick and simple method to use as a training tool and brush up on scoring techniques. I enjoyed the exercise." Aveta King, Koch Business Solutions

"I did indeed find value in the Workout. I learned some useful tips on the importance of addressing customers appropriately. I plan to empower our reps to take advantage of every single call and to treat all customers as if they are the only customer." Trainer, FedEx Kinko's

View the MAGIC Workouts product tour to see for yourself.