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MAGIC Service Newsletter is Making an Impact on Executives in China!
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WESTPORT, CT - March 17, 2006 - A professor at the Robert H. Smith School of Business (affiliated with the University of Maryland) has selected seven articles from Communico Ltd.'s MAGIC Service Newsletter to be a part of the curriculum for an Executive MBA (EMBA) program.
Otis Elevator Co. has contracted with this School of Business to deliver an EMBA program to their employees in China. The articles will be used in a course pack for classroom discussion and consist of the following:
- Do You Have More Stress than in the Past? Learn to De-Stress in 2006!
By Diane Berenbaum, Senior Vice President, Communico Ltd.
- Creating Spirit in Your Call Center: Montefiore's CMO Leads the Way
By Steve Lamm, Vice President, Communico Ltd.
- Holding Others Accountable is SIMPLE
By Brian Cole Miller, Principal, Work Solutions
- Fast-Track Teambuilding for New Associates
By Jean Marie Johnson, Vice President, Communico Ltd.
- Hospital Patients Deserve and Expect MAGIC Care
By Jeremiah Walsh, Vice President, Communico Ltd.
- Reducing Turnover: Five Pitfalls That Prevent Success
Communico, Ltd. White Paper
- Think You're Likeable? Take the Test to Know for Sure
By Diane Berenbaum, Senior Vice President, Communico Ltd.
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| "Thank you for helping our call center develop an atmosphere of helpful attitudes and willingness to help callers regardless of the situation, and creating the possibility for our customers to keep coming back for more!" |
- Laura Redinbo
Evenflo Products, Inc. |
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