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An interactive e-learning tool to increase the quality and consistency of customer service interactions.
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Upcoming Workshop: Complimentary Tricks of the Trade Workshop for MAGIC Facilitators
We are pleased to announce that J.P. Morgan Chase will host the next Tricks of the Trade Workshop in Dallas, Texas, on Thursday, October 20, 2005.

Our first Tricks of the Trade Workshop for Certified MAGIC Facilitators was a resounding success. Facilitators from near and far came to learn new techniques, share best practices, and build a MAGIC network.

Participants had great things to say about the session:

"I thought this workshop was outstanding! Loved the energy, loved the new ideas from different facilitators. Great new examples, stories, props, and ideas."

"Very informative. The MAGIC trainers are pros. Would love to come again."

"Certainly lived up to its name 'Tricks of the Trade.' I now have several ways to reinforce training and get participant buy-in."

The next workshop will be held on Thursday, October 20, 2005, at J.P. Morgan Chase offices in Dallas.

This program is complimentary for certified MAGIC facilitators. There is no registration fee.  All you need do is register and show up. We'll take care of the rest.

Get more details and sign up for the workshop today. We look forward to connecting with you and our family of MAGIC facilitators around the globe. Please note the first program filled up fast so sign up today. Feel free to call us at 203-226-7117 with any questions.

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"MAGIC has made a significant difference for us. Before our support team started the training, we only heard from our customers when they were angry. Now, we get letters on a daily basis thanking us for the level of service we provide."
 
- Karen Hardy
Companion Technologies
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