"We're constantly creating new intellectual capital in the areas of customer service training, customer satisfaction, and call center excellence. Our new web presence and internet communications capabilities will allow us to share that intellectual capital with those who can benefit from it," says Diane Berenbaum, Senior Vice President of Marketing at Communico.

Highlights of the new website, designed and developed by the Wellesley Hills Group, include the best practices articles and case studies in the MAGIC Service Newsletter, customer service and call center resource center called the MAGIC® Community, and enhanced program and company information.

"Through www.communicoltd.com, we're able to share our research findings, best practices, and success stories with the community," says Sandy Wilder, President at Communico. "We often find that our clients learn a great deal from each other. Our website and the MAGIC Community is a great way to connect ideas across companies and industries."