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An interactive e-learning tool to increase the quality and consistency of customer service interactions. |
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- May 14, 2009 - Call Center Times selects Communico authors for its first Best Practices Report. Diane Berenbaum and Jean Marie Johnson's article entitled, Creating Memorable Customer Experiences in a Challenging Economy gets top billing in this new report from a respected contact center source
- March 1, 2009 - Movers Specialty Service, Inc. chooses Communico's best practice service excellence training, The M.A.G.I.C. of Customer Relations to ensure they meet customers' rising expections and improve customer retention
- December 1, 2008 - Communico client, K. Hovnanian Homes, wins two coveted industry awards and is recognized for their high marks in customer service in tough economic times. These award-winning divisions provide MAGIC training to all of their employees
- September 17, 2008 - More press for Communico's book: An IT manager highly recommends it to other IT managers on Manager Tools Forum and a reader from the industrial chemical industry gives it a great review on Customer Service Guy
- July 28, 2008 - Communico article on reducing stress and boosting energy in contact centers appears on the front page of Call Center Times
- July 9, 2008 - Communico's book was selected by eBooks About Business to be available for purchase in an electronic version
- May 15, 2008 - Turkey's first HR magazine, HRDERGI, features another article written by Communico associates Diane Berenbaum and Jean Marie Johnson: Train your Customer Service Reps to Create Magical Customer Service. Read in Turkish or English!
- April 15, 2008 - Turkey's first HR magazine, HRDERGI, chooses to feature an article written by Communico associate, Diane Berenbaum: Reducing Turnover: Five Pitfalls that Prevent Success. Read in Turkish or English!
- April 12, 2008 - Blog notes that How to Talk to Customers has everything you need to improve service in the chemical industry
- February 27, 2008 - University of Iowa Business Library offers How to Talk to Customers as an e-book
- February 4, 2008 - Business First of Columbus gives a postive review of Communico's book and agrees that if your customer communication isn't "magic," the results are tragic
- December 4, 2007 - The Grand Bahama Chamber of Commerce is on a mission to transform the hospitality industries and learning organizations to champion service with MAGIC
- October 28, 2007 - A review of How to Talk to Customers, appearing in the Dallas Morning News, highlights the benefits of a "magic" culture where people treat one another with respect
- October 8, 2007 - Woman Start Your Business Now blog reviews the book in honor of Customer Service Week and shares favorite maxims from the book
- September 18, 2007 - The Abilene Reporter-News shares why Communico's book stands out
- September 17, 2007 - Berenbaum and Larkin share the four key success factors for making at great impression in the Fairfield County Business Journal
- September 13, 2007 - Experienceolgy shares insights from Communico's book
- September 12, 2007 - How to Talk to Customers is recommended and listed in Sales & Marketing Magazine's online publication's book store
- September 1, 2007 - How to Talk to Customers is added to the recommended reading list of the Graziadio School of Business and Management at Pepperdine University
- August 7, 2007 - Flooring the Customer Blog posts a review and commentary of How to Talk to Customers
- July 7, 2007 - Customers Rock! Blog writes a comprehensive and complimentary review of Communico's book, and conducts a two-part interview with coauthor Diane Berenbaum
- June 28, 2007 - How to Talk to Customers to be translated into Simplified Chinese and published in mainland China
- June 19, 2007 - Communico has top story in Call Center Times News
- June 11, 2007 - Steve Gershik of the Innovative Marketer blog interviews Tom Larkin about How To Talk To Customers in his latest podcast
June 1, 2007 - How to Talk to Customers, by Diane Berenbaum and Tom Larkin, gets great reviews
- March 23, 2007 - Communico's new book, How to Talk to Customers: Create a great impression every time with MAGIC, published by Jossey-Bass
- October 23, 2006 - Finiti Wows Customers with its New Service Culture
- August 1, 2006 - Communico & Covey: Customer Service Excellence 2006
- June 13, 2006 - Communico Launches New eLearning Tool, MAGIC Workouts
 
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| "Thanks to MAGIC training, word of our department's excellent customer service has spread throughout the corporation. We continually receive positive feedback from customers and our Customer Advocates are very proud of their MAGIC skills. Thank you for helping us enhance the level of service we provide at Blue Cross Blue Shield of Illinois." |
- Carol Perry, PTC Supervisor and MAGIC Facilitator
Blue Cross Blue Shield of Illinois |
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