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An interactive e-learning tool to increase the quality and consistency of customer service interactions. | | |  |  | | |  | | | | | | | | - May 14, 2009 - Call Center Times selects Communico authors for its first Best Practices Report. Diane Berenbaum and Jean Marie Johnson's article entitled, Creating Memorable Customer Experiences in a Challenging Economy gets top billing in this new report from a respected contact center source
- March 1, 2009 - Movers Specialty Service, Inc. chooses Communico's best practice service excellence training, The M.A.G.I.C. of Customer Relations to ensure they meet customers' rising expections and improve customer retention
- December 1, 2008 - Communico client, K. Hovnanian Homes, wins two coveted industry awards and is recognized for their high marks in customer service in tough economic times. These award-winning divisions provide MAGIC training to all of their employees
- September 17, 2008 - More press for Communico's book: An IT manager highly recommends it to other IT managers on Manager Tools Forum and a reader from the industrial chemical industry gives it a great review on Customer Service Guy
- July 28, 2008 - Communico article on reducing stress and boosting energy in contact centers appears on the front page of Call Center Times
- July 9, 2008 - Communico's book was selected by eBooks About Business to be available for purchase in an electronic version
- May 15, 2008 - Turkey's first HR magazine, HRDERGI, features another article written by Communico associates Diane Berenbaum and Jean Marie Johnson: Train your Customer Service Reps to Create Magical Customer Service. Read in Turkish or English!
- April 15, 2008 - Turkey's first HR magazine, HRDERGI, chooses to feature an article written by Communico associate, Diane Berenbaum: Reducing Turnover: Five Pitfalls that Prevent Success. Read in Turkish or English!
- April 12, 2008 - Blog notes that How to Talk to Customers has everything you need to improve service in the chemical industry
- February 27, 2008 - University of Iowa Business Library offers How to Talk to Customers as an e-book
- February 4, 2008 - Business First of Columbus gives a postive review of Communico's book and agrees that if your customer communication isn't "magic," the results are tragic
- December 4, 2007 - The Grand Bahama Chamber of Commerce is on a mission to transform the hospitality industries and learning organizations to champion service with MAGIC
- October 28, 2007 - A review of How to Talk to Customers, appearing in the Dallas Morning News, highlights the benefits of a "magic" culture where people treat one another with respect
- October 8, 2007 - Woman Start Your Business Now blog reviews the book in honor of Customer Service Week and shares favorite maxims from the book
- September 18, 2007 - The Abilene Reporter-News shares why Communico's book stands out
- September 17, 2007 - Berenbaum and Larkin share the four key success factors for making at great impression in the Fairfield County Business Journal
- September 13, 2007 - Experienceolgy shares insights from Communico's book
- September 12, 2007 - How to Talk to Customers is recommended and listed in Sales & Marketing Magazine's online publication's book store
- September 1, 2007 - How to Talk to Customers is added to the recommended reading list of the Graziadio School of Business and Management at Pepperdine University
- August 7, 2007 - Flooring the Customer Blog posts a review and commentary of How to Talk to Customers
- July 7, 2007 - Customers Rock! Blog writes a comprehensive and complimentary review of Communico's book, and conducts a two-part interview with coauthor Diane Berenbaum
- June 28, 2007 - How to Talk to Customers to be translated into Simplified Chinese and published in mainland China
- June 19, 2007 - Communico has top story in Call Center Times News
- June 11, 2007 - Steve Gershik of the Innovative Marketer blog interviews Tom Larkin about How To Talk To Customers in his latest podcast June 1, 2007 - How to Talk to Customers, by Diane Berenbaum and Tom Larkin, gets great reviews
- March 23, 2007 - Communico's new book, How to Talk to Customers: Create a great impression every time with MAGIC, published by Jossey-Bass
- October 23, 2006 - Finiti Wows Customers with its New Service Culture
- August 1, 2006 - Communico & Covey: Customer Service Excellence 2006
- June 13, 2006 - Communico Launches New eLearning Tool, MAGIC Workouts
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| "The MAGIC Coach program gave me a better understanding of how coaching can affect an entire team's performance. I will change my style of coaching and my outlook on coaching will now be one of joy." |
- Jennifer Strickland
Assurant Solutions | | | | | | |