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News | | |  | - November 2011 - The Contact Center Association features two articles by Communico's Diane Berenbaum in their newsletter and blog: Contact Center Incivility is on the Rise and Four Key Strategies for Building Emotional Connections with your Customers.
- September 26, 2011 - Diane Berenbaum has been selected as a presenter at the New York Bankers' Annual Retail and Small Business Banking Conference. On October 18th, she will deliver two interactive sessions: How to Talk to Customers: Make a MAGIC® vs. Tragic Impression Every Time and Creating Memorable and Meaningful Customer Experiences with Empathic Listening.
- August 8, 2011 - How to Talk to Customers is selected for Elliott Masie's "What Learning Colleagues are Reading in the Summer" list. Masie is an internationally known expert on workforce learning, business collaboration and emerging technologies.
- July 7, 2011 - Diane Berenbaum, Senior Vice President of Communico, is selected as a contributor to the Contact Center Association newsletter. Her article, Want Deeper Customer Loyalty? Focus on your "Brand Warmth Factor", is featured in the July 7, 2011 edition.
- June 21, 2011 - Communico's book, How to Talk to Customers, published by Jossey-Bass, has now been translated into Korean. It is also available in Chinese, Polish, and of course, English!
- May 16, 2011 - Tom Larkin, President and CEO of Communico, spoke at the CCSMG (Chemicals and Customer Service Management Group) conference in Baltimore, MD. The focus of the conference was on "the science of customer service." Tom presented a session on managing difficult situations.
- February 10, 2011 - Communico client, The Beltmann Group, wins seven different service awards, including the prestigious Cartus International Platinum Award. They attribute much of their success to their commitment to MAGIC training and reinforcement.
- January 24, 2011 - Communico article featured in Call Center Times' year-end newsletter: Four Ways to Deal with Customer Stress and Anger.
- June 24, 2010 - Swiss Re's new HR team chooses MAGIC training to prepare their associates to create a consistently MAGIC experience for their customers in North and South America.
- December 7, 2010 - Communico sponsored the North East Contact Center Forum (NECCF) year-end event. Tom Larkin and Diane Berenbaum also presented an interactive sesison on Coaching and Managing a Multigenerational Workforce.
- October 30, 2010 - Communico client, Budd Van Lines, achieves unprecedented measurable quality results and wins the most coveted awards in the industry.
- September 1, 2010 - Communico client, American Modern Insurance, makes the 2010 ASTD (American Society of Training and Development) list of best Training and Development organizations. Congratulations! They also achieved a measurable improvement in their service ratings with Communico's MAGIC training.
- August 30, 2010 - Call Center Times selects four articles by Diane Berenbaum for its 2010 Best Practices Report: New Resarch on the Impact of Social Media and Online Recommendations, Gobbledygook Be Gone: Now is the Time for Plain Talk, Incivility is on the Rise: Four Steps to Stop it, and Reducing Stress and Boosting Energy at Contact Centers.
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| “I love MAGIC's impact on people--both those who use it and those who receive its benefits! Thank you!" |
- Linda Krueger, Senior Training & Development Specialist
Johns Hopkins HealthCare | | | | | | |