In our MAGIC® customer service programs, we teach the power of listening. Through listening, your team can create meaningful and lasting relationships with customers.

When you work with Communico, we listen to you to design a training initiative that meets your business and learning objectives. The four elements of the MAGIC System provide a powerful guide to help you solve your most pressing customer service challenges.  You can choose those elements that directly lead to the measurable results you seek. 

Our goal is to ensure that you Sustain Measurable Results through MAGIC.

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The MAGIC System:

1. Assessment: Communico's assessment tools such as the MAGIC Service Culture Assessment and the 33 Points of MAGIC help you identify what to address to improve your levels of service. We can also benchmark and measure the results of your customer service training initiative.
   
   
2. Alignment: Do you have an inspiring vision and clear standards for your internal and external service levels? Do your associates share this vision and demonstrate the standards? We help organizations align their vision, values, systems, processes and people to deliver and sustain exceptional service.
   
   
3. MAGIC Customer Service Training and Development: To ensure that the MAGIC training achieves your business goals, we help you choose the programs that are most appropriate for you. We customize course content and develop tailored skill practices so that participants are recorded and critiqued as they simulate actual customer interactions in each program.   
   
   
4. Reinforcement: To sustain the business results you desire, reinforcement of customer service skills and attitudes is crucial. We offer reinforcement programs and services that include calibration sessions, customer service coaching, refresher programs, e-learning tools, and customer service consulting to help you align your leaders and systems to your service objectives.

If you are interested in learning more about creating a culture that sustains long-term customer service results, click here: The 4 Stages in Building and Sustaining a Service Culture.