Services Overview
MAGIC System Overview
(MAGIC = Make A Great Impression on the Customer)
Customer Service Programs and Coaching
Communication Skills

Effective Presentation Skills

Write to the Point

Advanced Reading Management

One-on-One Communication Skills Coaching
Leadership Development
Consulting


An interactive e-learning tool to increase the quality and consistency of customer service interactions.
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One-on-One Communication Skills Coaching
As executives take on new roles and responsibilities, they often face more challenging communication demands. You need to be able to send clear, consistent messages and motivate others to action. Every presentation, meeting or interview is an opportunity to position yourself and your organization.

Polish your presentations or sharpen vital written documents. Obtain individualized coaching for upcoming speaking events, whether it's a slide show to a large audience, presentation to the board, or a television interview. Send us your letters, memos, reports or proposals -- we either rewrite them to heighten their impact or show you how to achieve your intended results.

Course Objective
To help managers increase self-awareness, tap into their strengths and become the communicator they want to be.

Benefits of One-on-One Communication Skills Coaching
This one-on-one coaching is tailored to the needs of the individual. The typical topics and issues addressed are as follows:

  • Discuss personal goals and specific objectives of an upcoming presentation or interview
  • Analyze the key elements of face-to-face contacts and effective presentations
  • Master the introduction and build credibility
  • Videotape, obtain feedback and practice prepared presentations
  • Give feedback on content and graphics/visuals and offer options to increase clarity and impact
  • Practice handling tough questions
  • Identify ways to understand and connect with the audience
  • Discuss the impact of non-verbal communication and offer guidance if desired 

You Will Learn How To:

  • Increased confidence and control
  • Enhanced skills and improved delivery of desired message
  • Greater receptivity and trust from the audience

Program Details
Videotaping is a critical element of each coaching session. Objective and constructive feedback is provided in a confidential, personalized setting. Participants are encouraged to focus on the message they need to deliver and the impression they want to make.

Customized for each client, depending on desire and/or needs, progress made, and time between sessions.

Contact Us for One-on-One Communication Skills Coaching.

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"MAGIC has made a significant difference for us. Before our support team started the training, we only heard from our customers when they were angry. Now, we get letters on a daily basis thanking us for the level of service we provide."
 
- Karen Hardy
Companion Technologies
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