Take the Test - Communico Ltd.

Are you getting the highest return from every one of your customer relations contacts? Many organizations claim to be customer-focused but are actually only scratching the surface. They may not be prepared for the future as their competitors realize and meet their customers' rising expectations for exceptional customer service.

Take the test to see if your organization has what it takes to deliver and sustain exceptional service.

1. My organization has a strong service vision.:
2. Senior management is committed to our service vision and visibly demonstrates this commitment.:
3. My organization has clear, measurable service goals.:
4. My organization consistently measures and monitors the quality of our customer service performance.:
5. Our employees are receiving appropriate training in the skills needed to deliver quality customer service.:
6. Our team leaders and supervisors model exceptional service quality.:
7. Our team leaders and supervisors monitor and evaluate associates consistently and reliably across the organization.:
8. Our team leaders and supervisors coach associates in a way that enhances performance and creates a positive work climate.:
9. Over 90% of our customers would rate our customer service "exceptional.":
10. Our relationships with customers are so effective that customers would recommend us to others.:
11. We handle complaints and difficult issues quickly and effectively.:
12. Our organizational systems and processes are aligned with our customer service initiatives.:
First Name:
Last Name:
E-Mail Address:




©1998 - 2010 Communico Ltd. 19 Ludlow Road, Suite 102 Westport CT 06880 (203) 226-7117 Developed by Wellesley Hills Group - Privacy Policy - Site Map