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An interactive e-learning tool to increase the quality and consistency of customer service interactions. | | |  |  | | |  | | |  | 
| "We are committed to M.A.G.I.C. at NY Life Individual Policy Services. Every associate in Service Operations goes through the training to be sure we create a consistently positive impression. Everyone loves MAGIC and sees how it can help them personally and professionally. I am confident that MAGIC is a big differentiator for NY Life." |
- Renee Giocolano
New York Life Insurance | | | | |  | |