   |  |  |  |  An interactive e-learning tool to increase the quality and consistency of customer service interactions. |  |  |  |  | |  |  |  |  |  | 
 | "I now have a better understanding of what is needed to help even the most irate customer. Any and all associates who have client contact would benefit from the MAGIC program." | - Terry Wiggins Assurant Specialty Property | |  |  |  |  | |