Services Overview
MAGIC System Overview
(MAGIC = Make A Great Impression on the Customer)
Customer Service Programs and Coaching

The MAGIC of Customer Relations

MAGIC Certification

MAGIC Recertification

Developing MAGIC Champions

MAGIC for Management

Face To Face Customer Service Training

MAGIC Coaching Program

Coaching for Exceptional Performance

The MAGIC of Relationship Selling

The MAGIC of E-Mail Writing

The MAGIC of Collections

Mastering MAGIC in Difficult Situations

Taste of MAGIC
Communication Skills
Leadership Development
Consulting


An interactive e-learning tool to increase the quality and consistency of customer service interactions.
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Customer Service Programs and Coaching
Communico offers a variety of customer service and coaching programs built around our proprietary MAGIC™ training process. Our programs and coaching have helped hundreds of thousands of associates at customer service organizations and call centers increase their ability to Make A Great Impression on the Customer™ every time.

Programs to help you improve the customer experience and service delivery

Programs to help your associates improve their coaching skills



















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"This training has immediate applicability and traction. It was remarkable how well this system worked. The results were immediate. Anyone who deals with customers will find this a critical skill set to have."
 
- Stephen Johnson
Pulte Homes
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