Communico offers a variety of customer service and coaching programs built around our proprietary MAGIC® training process. Our programs and coaching have helped hundreds of thousands of associates at customer service organizations and call centers increase their ability to Make A Great Impression on the Customer™ every time.

Programs to help you improve the customer experience and service delivery

• The  of Customer Relations^®:  Develop your staffs' skills and attitudes to provide exceptional service over the phone and face-to-face.
  
  
• MAGIC Certification: Become a certified MAGIC^® trainer.
  
  
• Developing MAGIC Champions: Establish the foundation for your customer service training initiative.
  
  
• MAGIC for Management: Teach managers to model MAGIC with their customers and associates.
  
  
• MAGIC for Face-to-Face Interactions: Improve your staff's face-to-face customer service skills.
  
  
• MAGIC of Relationship Selling: Increase your revenue per customer while enhancing relationships.  
  
  
• MAGIC of Email Writing: Learn to write more clearly and concisely.  
  
  
• MAGIC of Collections: Become consistently effective in collections.
  
  
• Mastering MAGIC in Difficult Situations: Assess your customer service quality and practice with difficult situations.
  
  
• Taste of MAGIC: Provide an orientation to MAGIC.
  
  
• MAGIC Recertification: Become recertified as a MAGIC trainer.  
  

Programs to help your associates improve their coaching skills

• MAGIC Coach Program: Help supervisors and managers coach their associates to be MAGIC.
  
  
• Coaching for Exceptional Performance: Teach supervisors and managers to coach associates in a way that builds performance and relationships at the same time.